TP reviews

If you are a local malaysian, dont expect much of carrier growth as all th managers is from philipines. The highest rank a local can be is Team Leader and trust me its not easy to achieve that rank unless you are a filipino. 2 of my filipino batch mate got promoted after 2 weeks training. Got to know one of them is the sister of the Operations Manager. Even, I have proof of screenshot where one of my local friends would like to go to toilet and the SME which is also a filipino did not allow them to go and ask to go on available aux to take more cases. I was also promised a 13 month bonus during interview and now after more than 1 year working here, they said that they only give those bonus to those who have higher rank like TL,SME and above. We who have been dealing with all the stressful customers gets nothing. You feel like working in a different country as 90% of the higher ranks is foreigners and 90% of the agents is locals.

The micro management makes the job unbearable and often the metrics at which you are measure conflict with each other. Little to no communication or support from upper management. I have often had to go through a HR or a retention line to make my feelings heard. They expect you to be a robot and take call after call. This is the nature of the job but its made worse due to unpaid leave being offered all the time so its never quiet and always a busy day for those who cant afford UPL. Then personal time is very very minimal. You are often made to explain why you needed a 5 minute break. I believe they allow you 9-12 minutes a day which is 1-2 min an hour outside of lunch and schedule breaks. While stuck before a computer screen and especially in summer on hot days this is unrealistic and unhealthy