TP reviews

4.4

89% would recommend to a friend

(74,561 total reviews)

Jorge Amar

95% approve of CEO

83% positive business outlook

TP has an employee rating of 4.4 out of 5 stars, based on 74,561 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 23% above average for employers within the Management et conseil aux entreprises industry (3.6 stars).

Reviews by job title

75K reviews
2.0
Jun 8, 2018
Recommend
CEO approval
Business Outlook

Pros

Friendly environment. You are paid for training. You are able to meet new people. There are very supportive and helpful employees available to help you on the call floor.

Cons

You are just a number to the company. The training is too short and feels rushed. Information (e.g training time, pay) given with employment offer is incorrect. You are not actually shown how to use the phones or navigate the computer systems needed for calls. I personally feel messed about by management / recruitment after being placed on a campaign completely different from the one that I applied for. This is the reason why I had to quit.

avatar
TP Response
7y
We are sorry to learn about your experience. Your review is very alarming and we would like to hear more from you. Kindly share this with us via http://bit.ly/TPHR-Form for assistance. Thank you.
1.0
Mar 6, 2018

Gaming Support

Recommend
CEO approval
Business Outlook

Pros

The only pro's of working here were making some new friends, and having a chance to play some of the games.

Cons

Portuguese people get paid less here than any other nationality. Very low wage. The training period is very long and do you not get paid enough for it, (you don't get the minimum wage during the training period). 1 month recurring contract for Portuguese people in the customer support rank, so there is no job security at all. Despite this, the hours are really long, they say 40 hours a week but you end up working more. Very little job progression prospects, you may progress to supervisor position after many years, but then you will only see a slight pay increase. Still receiving bizarre emails from teleperformance after leaving, saying that I somehow owe them money, their administrative department seems very disorganized. Was refused to have Christmas day off work, OR any other day during the Christmas / New year period. Left shortly after. Bad experience overall.

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TP Response
7y
TP aims to provide a salary which is at par with industry's rates with additional bonuses as well. However, your review states otherwise and we would like to apologize about this. We will review our packages again and make sure that the pay and benefits will be favorable to our employees. Thank you.
1.0
Jan 23, 2018
Recommend
CEO approval
Business Outlook

Pros

You work from home... Good if you need a job fast until you find another

Cons

High turn over they only care about not being fined by the BIG Fruit company Apparently you have to ask for permission to call out when you are sick 😒 instead of just calling the call off numbers. Forced to make up a day you missed ( not in the so called contract that every one keeps quoting) on holidays we don’t actually get them off they force you to make it up on your off day. They are too cheap to pay you to take the holiday off so you make it up on your off day. Because they get fines for employees not showing up they force the ones that do to do mandatory overtime with out asking if you can do it so they can make the money back with no consideration about the employees schedule activities after they have worked the schedule they were hired to work. Management is very petty and just nitpicks. When they hire you they ask if you have an open schedule so that you can pick a schedule not so they can turn you into a slave not once did they mention that it was for mandatory overtime or that you were required to do mandatory overtime. Oh and management will tell you to provide additional childcare in order to work that mandatory overtime

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TP Response
7y
We are sorry to learn about this experience and we want to make it up to you. Kindly share this with us via our LET'S CONNECT help line at 800-664-9335 or email us at LetsConnect@teleperformance.com so that we can further investigate. Thank you.
Viewing 442 - 444 of 74,561 Reviews

Glassdoor has 100,562 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.