ServiceNow reviews

4.0

77% would recommend to a friend

(5,739 total reviews)
avatar

Bill McDermott

89% approve of CEO

72% positive business outlook

ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,739 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews
5.0
Dec 14, 2013
Recommend
CEO approval
Business Outlook

Pros

Company has great intelligent helpful people. Everyone is there to ensure the success of the company. The Senior management really believe in what they say about customer and quality. The company update is very candid and you can really ask any question you may have of the direction of company or really anything and you will get a truthful answer.

Cons

Some areas need more process and direction. But as a whole I think it is a great company, just hope they are not growing to fast.

2.0
Sep 26, 2013

Good salary

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Good choice for San Diego job market. Overall a good company to work for if you're focused exclusively on financials. Revenue growing Competitive salaries Good stock grants Stock is rising Lots of potential Good IT department

Cons

Old boys club Very hierarchical Many new hires and new fires - high turnover Aging product technology Too many people just doing the minimum to not get fired before they vest

3.0
Jun 1, 2026
Recommend
CEO approval
Business Outlook

Pros

Office perks, onsite gym, RSUs, Well being days off

Cons

I've worked for five large vendors, and this was easily the most disconnected leadership culture I've experienced. Management often felt robotic, as though everyone had been trained to speak and act the same way rather than lead with authenticity or conviction. The moment that best captures it for me was sitting in the lunchroom looking at a huge "Best Place to Work" banner on the screen, while at the same time an employee walked past visibly upset and crying. The irony wasn't lost on anyone. It perfectly reflected the gap between the image being promoted and the reality many employees were experiencing.

Viewing 577 - 579 of 5,739 Reviews

Glassdoor has 6,677 ServiceNow reviews submitted anonymously by ServiceNow employees. Read employee reviews and ratings on Glassdoor to decide if ServiceNow is right for you.