Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (378) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 788 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 449 reviews)); "Great people and product at ServiceNow" ((in 408 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 404 reviews)); "good pay and chance to hit target" ((in 266 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 174 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 132 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 51 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 33 reviews)); "No diversity in the Amsterdam office." ((in 25 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Paris , Issy-les-Moulineaux , Lyon , Boulogne-Billancourt

ServiceNow reviews

4.0

77% would recommend to a friend

(5,741 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Ratings by demographic groups

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ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,741 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews

2.0

May 29, 2026

Great people, but toxic environment and unrealistic expectations

Anonymous employee

Recommend

CEO approval

Business Outlook

Pros

Only good thing is the IC level people you get to work with and some engineering managers.

Cons

Awful place to work, unrealistic expectations for such huge workload, the finger is always pointed at you and blame when things go wrong lands on you. Plus ServiceNow shows really flashy forward-looking demos to customers when even they inside their internal environments have a big mess that would make it really difficult to get to that state, to me that was really misleading and very disappointing because it hides away all the cost it takes to move away from heavy customizations to OOB.

3.0

May 12, 2026

Great benefits overshadowed by unprofessional management

Technical support

Recommend

CEO approval

Business Outlook

Pros

Good company and benefits are great

Cons

Local support account management is not professional/ethical breach. The team operates under favoritism and the personal whims of the director, creating an environment where members fear retaliation. Morale in the team is at an all time low.

2.0

Mar 2, 2026

Solid technology but...

Solutions consultant

Recommend

CEO approval

Business Outlook

Pros

-The true culture of the company is that most employees will help one another without any pushback. -The technology is solid. ServiceNow has a pretty full toolbox to help IT shops with their needs. -Nice offices

Cons

-The sales teams are weak. They rely on the ITSM install base and hardly have relationships outside of IT. -The company is frugal beyond belief. While the executives are touting the cash reserves to Wall St., they leave out that that is at the expense of the employees. -Leadership is rife with favoritism. Star performers get "solid" ratings and minimal raises, while buddies take care of their buddies whether they perform well or not. -While ServiceNow publicly touts no layoffs, if an employee is rated with a score of 1 or 2 (out of 5), they can be fired without any notice. These can easily be looked at as quiet layoffs without the need to pay severance. (While this did not happen to me, but I saw it happen multiple times)

Viewing 580 - 582 of 5,741 Reviews

Jobs at ServiceNow

Senior AI Agent Engineer – Moveworks | Customer Deployment

Issy-les-Moulineaux

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Principal Engagement Manager

Issy-les-Moulineaux

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ServiceNow

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Great people, but toxic environment and unrealistic expectations

Great benefits overshadowed by unprofessional management

Solid technology but...

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