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      Nespresso

      Engaged Employer

      Nespresso reviews

      4.2

      91% would recommend to a friend

      (1,234 total reviews)

      Guillaume Chesneau

      99% approve of CEO

      51% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Work/Life balance

      4.3

      Compensation and benefits

      4.0

      Senior management

      3.5

      Career opportunities

      Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,234 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      1K reviews
      2.0
      Feb 4, 2017

      Great place to work

      Digital marketing & e-commerce
      Recommend
      CEO approval
      Business Outlook

      Pros

      -Great Benefits -Low turnover even in Customer Service Team -Training is taken seriously, especially to become a coffee expert

      Cons

      - Decisions are slow and everything depends on global guidelines approved in Switzerland, so it means the company falls behind on improvements on websites and use of social media - Growth opportunities for Customer Service are limited

      1.0
      Feb 3, 2017

      Expectations High Wages Low or No

      Coffee specialist
      Recommend
      CEO approval
      Business Outlook

      Pros

      Good people on the frontline, management is out of touch.

      Cons

      The company structure is top-heavy with management, but few actual workers.

      avatar
      Nespresso Response
      9y
      Hi, Thank you for your post. Since I started at Nespresso USA two years ago, I have embarked on a ”Listening tour” to make sure I visit each boutique at least once a year, to remain connected with the reality of the retail environment. The Director of Retail Operations and the District Managers in their respectives regions also visit the boutiques on a regular basis to implement new processes, manage and resolve issues, and listen to staff. Each employee has their role to play and has different levels of responsibilities in delivering upmost services to our customers. In relation to your comments, I hope you were able to share them during your exit interview or provide any specific remarks to our confidential employee help-line at 888-424-2409. Thank you for your feedback, Guillaume Le Cunff President @ Nespresso USA
      5.0
      Jan 31, 2017

      Great company

      Project manager
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great product, flexible schedule..you are your own boss

      Cons

      Works on saturday and sundays. No commission, just straight pay

      Viewing 1168 - 1170 of 1,234 Reviews
      Related searches: Nespresso jobs | Nespresso salaries | Nespresso benefits | Nespresso interviews
      ReviewsNespresso reviews

      Glassdoor has 3,232 Nespresso reviews submitted anonymously by Nespresso employees. Read employee reviews and ratings on Glassdoor to decide if Nespresso is right for you.