Lush reviews

3.7

58% would recommend to a friend

(2,209 total reviews)
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Mark Constantine

54% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
2.0
Jul 27, 2020

Whiplash

Recommend
CEO approval
Business Outlook

Pros

Super chilled place to work. Fantastic perks like laptops and free products. Very little management oversight so you can do what you want.

Cons

The company change direction at the drop of a hat. They are afraid of committing to a project so will drop things once they are nearly complete. Management play favourites massively so secret projects will be announced that you have no idea about then get dropped quickly before you know what they were ever about. And the favourites have already moved onto the next big thing. For a digital company they outsource all of their actual work to other companies whilst actually only finishing half baked projects that take a couple of weeks to get done because the rest get cancelled before that. Also they have a big habit of lying to people and flagging valid complaints as negativity.

3.0
Aug 31, 2017

Yeah it's ok

Recommend
CEO approval
Business Outlook

Pros

Once you're 'in' and accepted, it's a real family vibe. You'll look forward to work every day and be excited about the positive colorful work the company does. You'll be provided the equipment needed to do your every day, and if you ask for certain tech or software, they'll take it into consideration and are usually pretty fast to get it for you. They'll listen to your feedback. They try hard to make the work place environment an enjoyable one to work in. Core working hours are very reasonable. Salary will cover rent and bills no problem. There are quarterly events that include a great number of staff from around the world which makes you feel close to the heart of the company. Travel and hotel are provided. Plenty of free products. You'll work with like minded people.

Cons

If you're not in the click, ie, not management, or pals with them, you'll find yourself without as many perks or trips, or get higher bonuses or just having a good a time. There is a real divide in the work place, it's noticed by all, mostly ignored but sometimes when things get stressful, management will try to 'treat' everyone. Until a few months later it gets bad again. They won't act on your feedback. Well, rarely do. But you might find your idea recycled and used a few months later with credit going to someone else. They steal a lot of ideas from other companies and pay a lot of other companies for actual creativity. Whilst 60% of head office sits on social media and Google just faffing. No one is monitored. Every office is unique and funky. But doesn't work, they'll remove kitchen space for desks, shuffle 'unimportant' people around for management, there is no proper chairs, desks or monitors it's all hipster desks, hard chairs, and laptops. Neck pain a plenty. As mentioned, core working hours are in place. But if you want to get into certain office clicks, expect pointless over time and conversations about things way over everyone's head in the room (don't worry a company will be hired to do the actual work a few months later) Half baked ideas become huge projects that never see the light of day and cause a lot of stress among the teams. It's unfair and management don't understand it because they're on some mission none of us see relevant to selling soap. Don't expect salary to reflect your title, and don't plan any major holidays. You can't afford it. You'll have so many free products to the point you in turn question how much the company wastes time, money, human resource, and materials. For a company all about the planet, they go through tons of wastage. Thankfully the high mark up means they don't care. There are big divides between manufacturing, retail, and head office. On the face of it, everyone is lovely to each other. Behind closed doors, lush digital thinks it runs the show. Retail is independent shops that are a hr/media disaster and manufacturing just seem to be the only sane ones with any sense of structure. I won't leave my job at lush because there is nowhere else to go in Poole. If you're young and want to build your career in the arts, production, planning, and design, do a stint here, then hope somewhere in London will hire you later down the line.

1.0
Mar 14, 2024
Recommend
CEO approval
Business Outlook

Pros

The (living wage) good pay, a lot of free products to take home, 50% discount for all staff that can be used when you want to, can meet some nice co-workers.

Cons

The awful management which is always micromanaging and very contradicting with their tasks and orders to you, destructive criticism feedback from staff, toxic environment, unfair treatment depending on what worker, not a good place for people with autism or ADHD to work in - clear bullying towards neurodivergent workers from the staff, if they don't like you, you will be targeted and no matter how good your work performance is, it will lead to your contract being terminated, the environment is also extremely clique-like with the permanent staff always huddling into groups on the shop floor and openly talking bad about new staff, you are forced to talk to customers numerous times during their time in the store even if they say they don't wish to be spoken to, there are several issues with payroll and you might not get paid correctly, and trying to get time off is a nightmare, they will put you on shifts on days or times you specifically said you cannot do.

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Glassdoor has 2,752 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.