Lush reviews

3.7

58% would recommend to a friend

(2,209 total reviews)
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Mark Constantine

54% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,209 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Sep 15, 2023

Avoid

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

+ You will meet some lovely and talented people + 50% discount + Remote working

Cons

- People leave almost weekly. I've never seen a software company with such high turnover. - Talented people generally have their expertise ignored and slowly become apathetic. - Prepare to make software for the owners, definitely not the customers. - Leadership clearly don't know how to run a software company and struggle with basic structures, practices and even terminology. - Expect your standards to drop. Speed trumps quality and all the ethical standards are just empty words. You'll be embarrassed by what you have to release and even more embarrassed when management are excited and think it's something to boast about. - You will break the law. It will be considered acceptable if it means releasing faster. Who needs to follow data protection and accessibility laws when you're sticking it to big tech. - Deadlines will be dictated with no engineering input and not discussed. You will be expected to work overtime to meet these. - Toxic positivity is rampant. Don't say anything bad it'll be denied, ignored or you'll mysteriously disappear. - Bonus became sales driven but leadership make decisions that damage sales. What company shuts down/insults/obstructs their own site?

1.0
Apr 17, 2023
Recommend
CEO approval
Business Outlook

Pros

50% off their products is nice, will make you smell good, and make you popular amongst friends. My salary was higher than average.

Cons

Chaotic work environment with a lack of structure and organization. No prioritization of work, with everything being labeled as "business critical." Deadlines are often set before work is known about, leading to a rushed and unfinished product. Proof of concept applications are released to production, leading to a maintenance burden for the development team. Middle managers are hired to solve the backlog problem, leading to a micromanagement culture. Teams are siloed, leading to knowledge gaps and mistakes when team members leave or are absent. Third-party integrations are decided without technical input, leading to suboptimal choices and a slow website. Nepotism and unqualified management with no experience in similar roles. High turnover rate among developers. Website accessibility is compromised due to the CEO's son's preference of not having a navigation menu, contradicting the company's ethical charter that All are welcome, always. The company's Digical Ethics Policy is not followed and is seen as virtue signaling. The overall company culture is getting progressively worse, making it a place to avoid.

1.0
Jan 19, 2017
Recommend
CEO approval
Business Outlook

Pros

50% Discount on most of the products is great if you love Lush. Some lovely staff. They make an effort to ensure ingredients are ethically sourced, not tested on animals and vegetarian/vegan Some opportunities for training, though these are not open to everyone.

Cons

Bullying - I handed in my notice due to long term problems with bullying from the manager. Several members of staff reported the manager for bullying to the People Support team but nothing was done. They told me that they don't keep records of phone calls (4 were made that I'm aware of), and showed no concern over the bullying and continued aggressive behaviour of the manager. Very clique. Lots of immature behavior, especially within the management team - talking about people behind their back (name calling etc), shouting at staff and reducing them to tears (I could name 6 staff including myself who have been aggressively shouted at and cried as a result) etc. Some members of management making inappropriate comments about staff regarding their intelligence, personality or sexual orientation. The manager at one point started to listen to staff while they were having a private conversation and told me I should pretend she wasn't there. I also caught her going through staff belongings with no justification. There is clearly no respect for the team. Favoritism - some staff can do/wear whatever they like while others are shouted at for trivial things. If the manager likes you, you can get away with almost anything. No systems in place to support staff. After two and a half years of putting up with the bullying and stress I felt I had no choice but to hand in my notice and move on. Shame really when I joined the company on the understanding they were 'ethical'. Lots of sickness in the store, some were due to stress. Filthy staff room - I used to eat outside when I could, the drains stank and bowls, cups etc would often sit there unwashed for days.

Viewing 7 - 9 of 2,209 Reviews

Glassdoor has 2,752 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.