Pros
There are a few people in this company who are absolute gems, they truly care about the business and about its ethics and will always try to help when they can. Lush also do a lot of genuine charity work that doesn't get talked about enough, particularly the annual Spring Prize, which gives money to fund alternatives to animal testing. 50% discount.
Cons
There are so many things wrong with Lush it's difficult to know where to start. There is a complete lack of management within the Digital business, and what management there is tends to be friends of the CEO's son, who know nothing about Lush, nothing about modern digital business, and do not care about anything beyond lining their own pockets and giving each other pats on the back. The leadership within Digital is basically one big tech bro nightmare, where one unqualified person will come up with a ludicrous idea to waste half a million. This idea will be partially construct by one of the R&D guys, afterwhich it will go out untested, unvetted, and without supporting documentation. Due to pressure from leadership these projects will often go live without any knowledge of what this means for customers, or the teams who will have to support the product going forward. Digital leadership do not care about digital ethics. There is a lot if talk, a lot of headlines, but when it comes down to the nitty-gritty of applying digital ethics, leadership do not want to know. They do not want to spend the money or the time to implement good digital ethical practices. They want to make money and make headlines, and that's it. They do not care. There is no process for escalating issues or complaints. There is no management structure. It is impossible to make a positive change due to every complaint eventually ending up on the desk of the CEO's son, against whom you cannot speak a negative word. The work environment is demoralising. Deadlines are set without any knowledge of what work actually needs to be carried out, with crunch culture being the only way to reach these deadlines. Services are turned off without any proper planning, leading to complete chaos across the business. Other services are left to rot, creating an infrastructure that is one failure away from complete collapse at all times. In general Lush also refuse to deal with interpersonnel issues, often leaving store staff to fend for themselves. There is also a clique culture in every area of the business, if you aren't in with the right people you will not have a good time at Lush. There is also bullying and discrimination in the highest levels of the business. As a result Lush is not a safe space. The pay at Lush is at times 50% that of the market average for similar roles. Bonuses were stopped in 2019 without any real explanation and have never fully returned, however, the CEO's son and his mates are allowed to spend more than half a million on a jolly to Texas. Employees are expected to work themselves into the ground for zero bonus, low wages, no accountability, no management, and no other benefits. Lush also has a toxic "we're a family" ethos. Lush is not a family, unless you are one of the CEO's family members, or a close friend, you are just a pleb to make them money. I have watched bad management run this company into the ground over the last ten years. It's sad what they have done to Lush. Do not work at this company.
