Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      Lush

      Engaged Employer

      Lush reviews

      Compare reviews

      3.7

      58% would recommend to a friend

      (2,211 total reviews)
      avatar

      Mark Constantine

      52% approve of CEO

      36% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Senior management

      3.0

      Career opportunities

      Lush has an employee rating of 3.7 out of 5 stars, based on 2,211 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      4.0
      Jul 23, 2017

      Need to vet supervisors better

      Store assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Usually a great atmosphere Fun, fast paced days Friendly and warm staff Genuinely happy to do their jobs Great team discount Great company benefits Monthly bonus Management are genuinely there to help

      Cons

      Constant reapproach rule. Sometimes made to feel like you're launching a barrage of repetitive questions. If you're not seen with a customer there's an assumption you're not working. Particular supervisors are overbearing, false, pedantic jobsworths and abuse their authority.

      2.0
      Jan 26, 2017

      Worked at 3 stores

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      Some genuinely lovely people work here who do a great job. I had experience of 3 stores all who had some great team members. Strong company ethics If you are an extrovert with bags of energy and a theatrical personality you'll probably do very well 50% discount Some free products, depending on which store you work for as all are independently managed You get your birthday paid and off if it's normally a day you would work Team bonuses if you reach target, about 10% of your normal pay Good for seasonal work as they hire lots of new staff for Christmas Career advancement possible if the face fits and prepared to relocate

      Cons

      Some genuinely poor managers with bad attitudes, they have no area managers so often this isn't picked up. Forget life work balance if you move up from sales assistant, unless you consider Lush your life (which many do) A properly trained and qualified HR team needed Lack of structure in company means inconsistent standards, practices and communication to and between stores Cliquey with a lot of favoritism seems to run throughout the company, much more than other places I've worked

      2.0
      Jan 3, 2017

      Oxford Street Management were obnoxious

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      It's a fun place to work as long as you're non stop packed with energy, and suck up to supervisors and management. Most of the other sales assistants are lovely, and 50% discount is amazing

      Cons

      You get shouted at if you don't seem to be constantly approaching customers in the same way supervisors do, management and supervisors were very secretive and frequently made fun of people behind their backs. Made me very uncomfortable to be there, and made it even harder to constantly have to put on the "crazy positive" personality that they think sells well.

      Viewing 85 - 87 of 2,211 Reviews
      Related searches: Lush jobs | Lush salaries | Lush benefits | Lush interviews
      ReviewsLush reviews

      Glassdoor has 2,754 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.