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      Lush

      Engaged Employer

      Lush reviews

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      3.7

      58% would recommend to a friend

      (2,210 total reviews)
      avatar

      Mark Constantine

      52% approve of CEO

      36% positive business outlook

      Ratings by category

      4.1

      Diversity & inclusion

      3.9

      Culture & values

      3.5

      Work/Life balance

      3.5

      Compensation and benefits

      3.1

      Senior management

      3.0

      Career opportunities

      Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

      Ratings by demographic groups

      Reviews by job title

      2K reviews
      2.0
      Jun 10, 2024

      The people are great, the business is trying

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Lush is a business that at its heart truly lives and breathes its values and ethics - especially in terms of environmental and animal rights - Not corporate at all, people are human, and are super friendly - If you're lucky you can admit if you have no clue what you're doing - Living wage from a retail perspective (Sales/ Supervisors) - It is truly a business like no other, and for better or worse you will get experience that you'd never dream of getting elsewhere - The people are everything, I have met some of the best and worst people in this business - It's always a group effort, there's always someone you can hop on a call with and have a small vent and crack on with solving the problem together - The people, because some of them really are that incredible

      Cons

      - Support teams are NOT paid nearly enough and whenever there is a living wage increase it is never filtered up to mid-level roles. - You're constantly working harder to be paid what you should originally have been made - Overworked / undervalued - ED&I is a joke that senior management/ the directors will never take seriously - The people - very clicky in certain areas, if a director doesn't like you, they will end your career. - Retail managers are horrific and need training, causes HR endless issues - HR have and will push people about by denying accessibility, or through allowing racism to happen rather than performance actioning their staff or managers. - You're expected to do 3 people's jobs - Senior leads, directors & founders do not have a single clue - Weaponised incompetence is RIFE - Appalling attitudes to inclusivity despite some great people doing fantastic work (Who do not get paid enough, and always get shut down by higher ups)

      1.0
      Jun 4, 2024

      Where do I BEGIN!

      Sales associate
      Recommend
      CEO approval
      Business Outlook

      Pros

      The West Edmonton Mall shop in particular is nothing short of a joke. The current manager, has no spine whatsoever. What a lovely woman , but you have no business in managing anything. Your MIT, even worse. Incompetent doesn’t even begin to describe this store. If you’re looking for a job to loathe, and turn you into the worst version of yourself, make sure you apply to the West Edmonton Mall location. The whole thing is a sinking ship. This store needs to dissolve because I don’t think there is any saving it. Your “leaders” should not even legally be allowed to own a fish, let alone manage a group of actual people. Borderline abusing the few employees who aren’t a train wreck and making them take on a work load of 3 people, and rewarding them a nicely wrapped gift of NOTHING for it. You could call out 2 seconds before the start of your shift several times a month and no one will bat an eye and every employee who is actually capable of doing their job will suffer for it. The memes about LUSH employees exist for a reason. Someone will literally wake up and decide their chakras didn’t align that day and call in to work. Uh oh- a customer had attitude? Better go cry about it in the back room for an hour and then go home. Working here was a fever dream- I actually could not believe my eyes and ears every single day I walked through those doors. They actively seek out employing people who are barely functional human beings.

      Cons

      Hmm, let’s see… everything was terrible!

      3.0
      Mar 7, 2024

      Wonderful job... unless they decide they don't like you

      Sales assistant
      Recommend
      CEO approval
      Business Outlook

      Pros

      Abundance of product knowledge to be gained (providing you receive the appropriate training). Excellent discount (50%!) and the occasional free items. Bright and bubbly atmosphere. For the most part they are a very open and accepting company to work for in terms of sexuality, gender identity, disability etc (obviously depending on management). Aside from an apron and a lanyard, there is no real uniform requirement any more so employees can dress however they want within reason; there is also no rule against hair colours or styles, nails, makeup, etc.

      Cons

      If management decide they don't like you, you're done for. It doesn't matter how long you've been there or how good you are at your job, they'll find things you've done wrong and nitpick and blow them out of proportion and you'll end up with a target on your back. I watched excellent colleague after excellent colleague leave Lush after experiences like this, and eventually my turn came. If the reprimands had been limited to things I was ACTUALLY doing wrong (because by no means am I saying I was the perfect employee in every way, obviously I had my moments) then I wouldn't hold anything against them. But they would take minor faults and escalate them out of proportion, exaggerate and twist things to make me look bad and worst of all made me a scapegoat for multiple things up to and including a bogus complaint. Myself and the other colleagues these things happened to were told not to discuss anything with anyone else- of course, they tell us this because the moment we do talk about it, we find out that what they're doing is wrong and unwarranted. TLDR if management decides they don't like you, they will find ways to bully you out. They will be two-faced about it. They won't care if they're losing an asset to their team. If they decide that you've overstayed your welcome, they'll stop at nothing to get you out. Then there's the contracts. They ask for full time availability only to turn around and offer you inconsistent 4 hour shifts. They boast their liveable wage but don't actually give you enough hours to make that relevant- you'd be better off at a minimum wage job that actually gives you long hours, trust me. If your availability isn't completely open, you will be guilted over this. And again, if you are not well liked you will be given the short straw and receive fewer hours/worse shift patterns. You will also be expected to leave your personal life at the door and head out onto the shop floor with a stiff upper lip mentality. You are told to think of your sales shift as a performance- if you're not feeling happy and bubbly, tough. Pretend. Which is standard in customer facing jobs anyway but at Lush it's so much more emphasised.

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      Glassdoor has 2,753 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.