Lush reviews

Myself and a few other staff members were bullied, and though head office was aware of it, no action was taken to the individual who was bullying staff. Of the 6 people that left in a 12 month period, 5 were due to the bullying. A great divide between stores and head office. It appears that as long as the store is making money, HO does not care how managers treat their staff members. This results in favoritism, bullying, power struggles, and overall tension in stores. As a company that began in the UK, there are standards that are expected of the Australasian team that are not reasonable. Different country, different people, and different clientele should result in different products, sales tactics, and KPOs. Sales tactics are extremely aggressive, and sales assistants are encouraged to hound customers with strategies such as not asking the customer if they would like to be touched with product and to instead tell them to give them their arm for a demonstration.

Forcing staff to harass customers has to stop. I was taken to one side and told off numerous times for not forcing myself on people that clearly did not want to be spoken once I had already greeted them. I enjoyed the job at first, as I feel like they start you off gently, but once I had been there a few weeks that all changed and I realized a job harassing people to buy soap was not for me.