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DHL Express

Part of DHL

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DHL Express reviews

3.8

71% would recommend to a friend

(4,094 total reviews)
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John Pearson

78% approve of CEO

58% positive business outlook

DHL Express has an employee rating of 3.8 out of 5 stars, based on 4,094 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DHL Express employee rating is in line with the average (within 1 standard deviation) for employers within the Transport de biens et de personnes industry (3.5 stars).

Reviews by job title

4K reviews
1.0
Nov 8, 2024

Do not apply if you have a life

Recommend
CEO approval
Business Outlook

Pros

They have some great benefits, but is it worth it?

Cons

Micro-managing to the point you dont want to go to work. Zero work/life balance. If you have kids, doctors appointments, or other obligations outside of work, they will write you up if you dont stay till your work is done (even if its hours past your out time). Management will not re-work the schedule so a later team can take over your teams assignment if it gets pushed way past your out time. Only a good job if you are single, without kids or family, and have no life.

2.0
Oct 20, 2019

Sales burnout

Recommend
CEO approval
Business Outlook

Pros

DHL is a great company to grow within, if you are willing to relocate. The exposure to various industries and verticals helps build strong business acumen and industry knowledge. Great managers have the ability to support you.

Cons

Commissions are very dependent on territory. Can be hit or miss. Thankfully for me it was hit. Internal competitions between countries (ie DHL China stealing business from DHL US). Poor consistency across management. Overly focused on Sales activity, which breeds poor sales behavior and poor results. Expectation is 26+ meetings per week with customers (30-90 min per meeting). You are responsible for full sales cycle with average admin work equating to 30+ min per meeting. Implementation or maintenance projects could take much much longer. Now factor in internal meetings, prospecting activities, drive time, emails, etc and just think about how many hours you’re expected to work.... Poor work life balance, expected to work long hours and through the evenings. Most management and senior management is so removed from the roles they manage they are disillusioned by unrealistic inputs to push outputs.

2.0
Jan 11, 2019
Recommend
CEO approval
Business Outlook

Pros

- 3 weeks PTO given at beginning of year - Not very cut throat - Good training program for new employees - Cafe on site

Cons

- Certain heavyweight shipments the company allows you to sell to customers but does not pay you on them. Baffling that they can get away with this. Its genius for the company, they let you sell and they get the revenue but don't pay the sales rep. - Recent changes make hitting commission WAY harder - Management took away ability to work OT - Low base salary of 35k - Quarterly commissions (miss commission one quarter and you go 6 months without receiving a commission check. This happens to every sales rep as the average sales rep hits commission 2/4 quarters) - Company is struggling financially (no growth for past 5 months) - Company cares about irrelevant KPI's rather than revenue - Company is a shell of what it once was several years ago, avoid working here

Viewing 25 - 27 of 4,094 Reviews

Glassdoor has 6,169 DHL Express reviews submitted anonymously by DHL Express employees. Read employee reviews and ratings on Glassdoor to decide if DHL Express is right for you.