Like most careers there are advantages and disadvantages but overall I found it a wonderful place to work.
Pros
Great environment full of diverse people that are very helpful if you have any questions, good payscale, and constantly changing job elements keep your brain always turned on. Opportunities to move to different jobs given first to employees over outsiders when available. Most of all I am very happy about the benefits, as a customer service representative 1st year you receive a total of 3 weeks paid time off plus you accrue paid sick time. There is a 401k plan, medical, dental, and vision coverage available, health insurance, and employer paid disability insurance. One top selling point is the tuition reimbursement up to $3000 per year. Sadly with the closing of Domestic service many have lost their jobs, me included, but I can now say I am very happy with their severance pkg for continued pay and the help with finding a new job I am receiving including purchasing Right Management 's assistance services and bringing in hiring companies for interviews on company time.
Cons
I have noticed a discrepancy with the hire from within policy. All lead agents were demoted and then when hiring new supervisors they all came from other companies. I feel several very qualified people who already knew the ins and outs our our business were overlooked. Also they have instated a "shift selection" process, which appears just to be a shift bid to me. Every 6 months agents are ranked and forced to chose new shifts by what we are told is a fair quality assessment but has obvious flaws and mistakes. Some top quality and attendance advisors mysteriously ranked far below those with disiplinary strikes for absenses or lower quality scores??? You also have to a direct employee of DHL to get all the benefits and the company hires independant contractors to handle the courier and sort duties in many areas so they may have a completely different experience.
