American Express reviews

4.1

81% would recommend to a friend

(18,606 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,606 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Apr 27, 2026
Recommend
CEO approval
Business Outlook

Pros

Hybrid Allow working from abroad 4 weeks/year Investment in training

Cons

Salaries could be higher but I suppose thats always the case anywhere

3.0
Apr 27, 2026

Needs improvement

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Flexible working hours to suit global calls. If you want a "cushy" job in a safe environment, this is the perfect organisation for you. Average tenure of colleagues is over 10 years.

Cons

No career growth, politics internally can affect you getting movement laterally and are very competitive as there hasn't been many jobs open for a few years, no growth mentality amongst a changing payments environment. Lack of clear direction - changes every few months and goes in circles so no actual change happens. Some long tenured staff are resistant to change and stuck in the past. Systems are so clunky / old / nothing talks to each other. Using AI is good, but limited in ability due to the internal systems and how old everything is.

5.0
Apr 25, 2026

Good place to work

Recommend
CEO approval
Business Outlook

Pros

All in all is good place

Cons

Low raises in annual increment cycle

Viewing 136 - 138 of 18,606 Reviews

Glassdoor has 21,960 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.