Work-life balance exists but pay and promotions lag
Pros
Depending on the team you can have great work life balance. Some non monetary perks like $15 credit in the cafeteria, snack on each floor, and giveaways all the time. Many super nice people overall in the company and you can make some actual friends.
Cons
Perks like the $15 caf credit seem great, but they inflated the prices in the cafeteria that it will only get you so far. Promotions pre-panademic were relatively easier to come by. Currently trying to get promoted is an uphill battle because leaders do not want to let go of talent, as well lower amount of open roles. There is a lot of favortism within the company and certain groups usually hire promote people of their own certain groups. Pay at the below B40 levels is not even close to competitors, at B40 you only then start to look at a wage competitors like Capital One pay their Sr. Managers. Moral among lower band levels is pretty low because all of the above. Only reason people are stay is because compare to the rest of the industry and other companies today, Amex seems the most stable. This is the only reason I would recomend someone to join.