American Express reviews

There is literally no onboarding process. You are thrown into the fire from the start. Your leader will tell you to figure it out instead of guiding you and asking them advice you will never get a straight answer because they dont know themselves. The expectation is you have to know your job duties within the first 3 weeks.

The job is extremely stressful. In the first few weeks of on the job training several people cried and I heard from people who have been in the position for a while that it is very normal to see people crying because this position is so stressful- not really something I think should be a job "norm". There are several systems you use and while a few of them are user friendly the others are not. Not to mention your systems crash, act weird, and can be slow making your calls awkward- but you are never supposed to mention faulty systems to customers. Management pretends to listen to feedback but nothing really changes. Customers are terrible but we are supposed to bend over backwards for them: survey results are the biggest drive. You are graded on almost everything for you call. Although this is a decent paying job- way to much stress and pressure put on call center employees. My biggest letdown for this position with "growth". All over you would hear about how people would say that there is so much growth in the company and if you stay for a year you can move into different departments or get promoted. What management failed to realize is that a year is a very long time to do something you do not like. Secondly the "promotions" are positions that do not take you off the phones but instead have you dealing with even wealthier customers, or working on different travel needs. Sometimes people get promoted to become coaches or leaders. If you are a leader you are basically micro managing people or just walking around answering everyones questions.