American Express reviews

4.1

81% would recommend to a friend

(18,600 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,600 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
2.0
Aug 13, 2015
Recommend
CEO approval
Business Outlook

Pros

Liberal paid time off and good benefits.

Cons

American Express used to hire travel counselors for their travel expertise and customer service skills, but they refuse to pay for those skills. In addition, the focus is now to take as many calls per hour as possible. The concept of 'wowing the customer' is something management touts and talks about, but refuses to provide the time necessary to do that. It's funny...American Express expects employees to tell Cardmembers what they can/will do for them, but the company refuses to do that for their employees in return. This has led to low morale and high turnover, with new hires not being qualified to replace departed employees.

1.0
Feb 12, 2013
Recommend
CEO approval
Business Outlook

Pros

Looks good on resume - what you are asked to do (even though likely impossible to achieve) will be very compelling when you are trying to get the heck out.

Cons

Ridiculously antiquated HR "stack rank" assessments demoralize knowledge workers and alienate new talent trying to make an impact in a passive aggressive culture of career survivalists. Constant reorgs means everyone has was too much work to be effective so the "who you know" culture ends up dictating your work assignments, likelihood of actually getting the promised "work-life balance" and ultimately compensation.

1.0
Aug 15, 2012
Recommend
CEO approval
Business Outlook

Pros

Your last day of work

Cons

Salaried employees working at the company are subject to rank and yank type performance reviews. Management in the Financial Crimes Reporting Unit is completely inept. They hired people managers instead of people who actually know how to do the work. This place is ripe with favorites, if you aren't one, good luck to you. The technology in the phoenix office is so out of date the phones look like the original prototype for avaya systems. I could have made this shorter and just told you to picture every terrible thing you have ever experienced at an old job or your current job, roll that into one company, and that is what you get when you work for American Express in Phoenix, AZ

Viewing 85 - 87 of 18,600 Reviews

Glassdoor has 21,954 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.