Skip to contentSkip to footer
      employer cover photo
      employer logo
      employer logo

      American Express

      Engaged Employer

      American Express reviews

      Welcome to Lord of the Flies - Director of Product Management American Express Employee Review

      1.0
      Feb 12, 2013
      Director of product management
      Recommend
      CEO approval
      Business Outlook

      Pros

      Looks good on resume - what you are asked to do (even though likely impossible to achieve) will be very compelling when you are trying to get the heck out.

      Cons

      Ridiculously antiquated HR "stack rank" assessments demoralize knowledge workers and alienate new talent trying to make an impact in a passive aggressive culture of career survivalists. Constant reorgs means everyone has was too much work to be effective so the "who you know" culture ends up dictating your work assignments, likelihood of actually getting the promised "work-life balance" and ultimately compensation.

      Explore other reviews about American Express

      5.0
      Jun 8, 2026
      Manager, strategic planning
      Recommend
      CEO approval
      Business Outlook

      Pros

      Great work-life balance and benefits

      Cons

      Outdated systems and people repeating work

      3.0
      Jun 8, 2026
      Consumer banking
      Recommend
      CEO approval
      Business Outlook

      Pros

      - Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

      Cons

      you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

      See reviews by: Helpful|Rating|Date|All
      Related searches: American Express jobs | American Express salaries | American Express benefits | American Express interviews | American Express conversations
      American Express reviewsAmerican Express Director of Product Management reviewsAmerican Express review