Pros
Highly paid and good benefits.
Cons
All about is metrics. One of KPI elements which is RTF literally killing the real talents. Team lead are skipping call evaluation and relying on RTF. They should have call QA to evaluate all the calls to ensure agents not always in fault. Literally blaming the agents due RTF KPI elements. No breather as calls keep coming and if you missed your meal break while on call ‘sayonara’. No humanity towards employee and HR engagement ‘ZERO’. Favoritism & politics overloaded and its proving amex also typically corporate mafia. OM must coaches their leader on fair workplace environment. No work life balance for sure. Unprofessional pod leaders. Someone really need to look into this please. Agents are suffering and no point creating videos to fake greater culture in AMEX