HSBC Customer Service Representative CSR interview questions

Interview process was good. But BGV is very problematic. Instead of gauging the potential of the candidate they prioritize cibil score. Got selected and offer letter after weeks of BGV they rejected me because of the low cibil score. I explained to them the default happened because of the family issue where my father had taken the loan on my name and was defaulted. I was trying to get settle that but is a huge amount and I am in need of the job, but still it was not considered. The experience was hectic. They should consider the candidate not their financial issues.