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      TP

      Engaged Employer

      TP reviews

      4.4

      88% would recommend to a friend

      (74,175 total reviews)

      Jorge Amar

      96% approve of CEO

      83% positive business outlook

      Ratings by category

      4.6

      Diversity & inclusion

      4.4

      Culture & values

      4.4

      Career opportunities

      4.3

      Work/Life balance

      4.3

      Senior management

      4.3

      Compensation and benefits

      TP has an employee rating of 4.4 out of 5 stars, based on 74,175 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The TP employee rating is 23% above average for employers within the Management et conseil aux entreprises industry (3.6 stars).

      Ratings by demographic groups

      Reviews by job title

      74K reviews
      4.0
      May 6, 2014

      Don't Get Stuck Here

      Customer service representative - figi's project
      Recommend
      CEO approval
      Business Outlook

      Pros

      Flexible schedule, workflow systems are easy to learn, quick room for advancement

      Cons

      Only 30-minute lunches, "no cell phone on the floor" policy,

      avatar
      TP Response
      8y
      Thank you for being candid with your review. Certain policies and procedures are followed in order for us to provide exceptional service to our customers and show clients we can do our job well. We're sorry we didn't meet your expectations but we wish you all the best for the future!
      1.0
      May 6, 2014

      Unbelievable

      Anonymous employee
      Recommend
      CEO approval
      Business Outlook

      Pros

      There are many lovely people from different walks of life that you will get to meet in your job.

      Cons

      Awful man management, no incentive to work hard - people have been fired for taking initiative on cases and genuinely trying to help customers whereas others have been given raises because they turn up on time every day. Huge problems trying to book holiday, pay rises promised. Office politics are rife.

      5.0
      May 5, 2014

      Providing the best to its clients.

      Customer service representative
      Recommend
      CEO approval
      Business Outlook

      Pros

      Projects are stable that will last through number of years. If you want to be trained or enhance your skills as a call center agent, Teleperformance is the best place to work to. It will hone your skills in dealing with customers as well as improving your vocabulary skill set needed for the job. That is why if other BPO companies in the Philippines learn you came from Teleperformance Philippines, they will give you the utmost importance because they know you were trained hard for the job and became excellent in the career of being a call center agent or customer service representative.

      Cons

      The first cons is the security of tenure. Yes, the projects are stable and last for number of years. But for an agent to stay with the project is that they need to perform well and maintain their stats. Handling time and response time are manageable but results from the surveys of the client's customers are uncontrollable. Second cons is the career opportunity within the company itself. Yes, they provide career opportunity to become team supervisors and managers but the tenure will depend on the performance of the agents. If an agent would like to change career but still within the company, it will take a lots of time for them to get a chance to get inside and have a more stable position within the company.

      Viewing 73918 - 73920 of 74,175 Reviews
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      Glassdoor has 100,106 TP reviews submitted anonymously by TP employees. Read employee reviews and ratings on Glassdoor to decide if TP is right for you.