Does TLScontact pay their employees well?

According to anonymously submitted Glassdoor reviews, TLScontact employees rate their compensation and benefits as 2.4 out of 5. Find out more about salaries and benefits at TLScontact. This rating has decreased by 12% over the last 12 months.

How satisfied are employees working at TLScontact?

33% of TLScontact employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated TLScontact 2.6 out of 5 for work life balance, 2.4 for culture and values and 2.3 for career opportunities.

What are the top reviewed jobs at TLScontact?

Customer Service Representative (25) , Operations Agent (12) , Visa Agent (10) , Agent (9) , Customer Service Agent (8) , Visa Officer (6) , Customer Service (4) , Manager (4) , Operations Supervisor (4) , Project Manager (4) , Visa Applications Agent (4) , Visa Documentation Agent (4) , Operations Agent (VISA Application Centre Agent) (3) , Operations Associate (3) , Product Manager (3)

What are the pros of working at TLScontact according to real employee reviews?

"Only good thing is gaining knowledge of the visa industry and meeting great colleagues." ((in 15 reviews)); "Every manager I had was great." ((in 6 reviews)); "The team is great and we all get along" ((in 6 reviews)); "Friendly people in IT department." ((in 6 reviews)); "Great work environment to work in." ((in 5 reviews))

What are the cons of working at TLScontact according to real employee reviews?

"Starting salary is low and some of the staff are not friendly" ((in 13 reviews)); "No Bonus" ((in 5 reviews)); "Extended working hours,poor management.The manager knew less than the average of all agents put together and supervisor and team leader does most of the job.He had no strategy or whatsoever and no leadership skills.Always hiding behind the telephone when mgmt actions or strategy was needed and delegating his job to others." ((in 5 reviews)); "everyone is always so busy that they don't really have time to give you a proper welcome and basic training." ((in 3 reviews)); "balance difficult, salary below average, no clear career path." ((in 3 reviews))

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TLScontact

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TLScontact reviews

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2.9

33% would recommend to a friend

(195 total reviews)

João Cardoso

Not enough data to show CEO approval

32% positive business outlook

Ratings by category

3.1

Diversity & inclusion

2.6

Work/Life balance

2.4

Culture & values

2.4

Compensation and benefits

2.3

Career opportunities

2.2

Senior management

TLScontact has an employee rating of 2.9 out of 5 stars, based on 195 company reviews on Glassdoor which indicates that most employees have an average working experience there. The TLScontact employee rating is 24% below average for employers within the Ressources humaines et recrutement industry (3.8 stars).

Ratings by demographic groups

Gender

Sexual orientation

Disability

Parent or family caregiver

Reviews by job title

195 reviews

1.0

Feb 9, 2026

Challenging environment with inconsistent management support

Operations supervisor

Recommend

CEO approval

Business Outlook

Pros

Dedicated frontline teams, meaningful work, fast-paced environment.

Cons

Inconsistent management approach, limited psychological safety, micromanagement, and lack of clear communication during periods of pressure. In my experience, support varied significantly depending on management style, which made the environment difficult to sustain long-term.

3.0

Jan 14, 2026

TLScontact

Visa documentation agent

Recommend

CEO approval

Business Outlook

Pros

Monthly bonuses, good team, embassy visits

Cons

Unpaid sick leave, very tough bonus policies, no career opportunities

2.0

Jan 7, 2026

Boring and strict

Tls agent

Recommend

CEO approval

Business Outlook

Pros

Base job is easy and you get to speak to people from all over the world

Cons

Management is extremely strict, bad work culture and the work is incredibly repetitive and boring.

Viewing 40 - 42 of 195 Reviews

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Jobs at TLScontact

Visa Documentation Agent

Visa Documentation Agent

Cardiff, Pays de Galles

£26K - £26K /yr

(Employer provided)

View job