Does ServiceNow pay their employees well?

According to anonymously submitted Glassdoor reviews, ServiceNow employees rate their compensation and benefits as 4.1 out of 5. Find out more about salaries and benefits at ServiceNow. This rating has decreased by 4% over the last 12 months.

How satisfied are employees working at ServiceNow?

77% of ServiceNow employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated ServiceNow 3.9 out of 5 for work life balance, 4.1 for culture and values and 3.8 for career opportunities.

What are the top reviewed jobs at ServiceNow?

Software Engineer (376) , Senior Software Engineer (206) , Staff Software Engineer (115) , Technical Support Engineer (111) , Account Executive (109) , Solution Consultant (105) , Associate Software Engineer (93) , Director (91) , Sales Development Representative (SDR) (81) , Advisory Solution Consultant (79) , Senior Technical Support Engineer (76) , Manager (68) , Senior Manager (65) , Solutions Consultant (61) , Sales (47)

What are the pros of working at ServiceNow according to real employee reviews?

"Culture has evolved significantly with each CEO... but always great and keeps getting better despite massive scaling of the company." ((in 792 reviews)); "Good work life balance (depending on what part of the business you're in)" ((in 455 reviews)); "Great people and product at ServiceNow" ((in 404 reviews)); "Learn curriculum is great to understand platform and how it benefits as individual to me and to our customers." ((in 400 reviews)); "Good pay and stock options" ((in 266 reviews))

What are the cons of working at ServiceNow according to real employee reviews?

"cut throat and poor management." ((in 172 reviews)); "You will never get any work done at ServiceNow because the bad managers are constantly traumatizing you and abusing authority." ((in 126 reviews)); "Poor middle management, they don’t know how to work with people with disabilities" ((in 48 reviews)); "Long hours and often more work than can be accomplished with your bandwidth" ((in 32 reviews)); "Bill and P4 have decided no layoffs but to cut costs, the incompetent managers have been asked to identify so" ((in 30 reviews))

What are employees saying about ServiceNow layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about ServiceNow layoffs and their outlook for job security at ServiceNow in 2026.

What are the top reviewed ServiceNow locations?

Paris , Issy-les-Moulineaux , Lyon , Boulogne-Billancourt

ServiceNow reviews

4.0

77% would recommend to a friend

(5,738 total reviews)

Bill McDermott

89% approve of CEO

72% positive business outlook

Ratings by demographic groups

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ServiceNow has an employee rating of 4.0 out of 5 stars, based on 5,738 company reviews on Glassdoor which indicates that most employees have a good working experience there. The ServiceNow employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

6K reviews

4.0

Mar 19, 2017

Great company / Great place for high performers

Product line manager

Recommend

CEO approval

Business Outlook

Pros

ServiceNow is one of those companies that has done all the right things / focused on the customer / expanded to other BU's outside of ITSM to grow the business at light speed. They have a great focus on taking care of the high performers which they mainly look for and hire the "A" players. Great leaders that recognize and reward those that are doing the right things to grow the business and take care of customers

Cons

Rapid growth has soured a few people and I have noticed some high performers leaving to go other companies. This happens but I question if the culture is shifting with more focus on growth vs. customer success. Time will tell over the next year

3.0

Feb 12, 2017

Fast pace environment, growing company, nice people, good compensation package, stocks

Financial analyst

Recommend

CEO approval

Business Outlook

Pros

Servicenow employees are nice, talented, motivated and dedicated to achieve their goals. Fast pace environment, growing company, nice people, good compensation package, stocks

Cons

Demanding environment, not the best place to have a work/ family life balance (above all if you have kids) as you need to be flexible. Working weekends is considered as normal. The job is the priority, the rest is secondary. In term of culture, the Company is performance driven, only results matter. The company has a model hire and fire, so basically they take what they need from you and then move on and…You too.

4.0

Jan 15, 2017

Progressive company in many aspects

Applications developer

Recommend

CEO approval

Business Outlook

Pros

The company is expanding and seems to be doing well in the market. The perks at the HQ in Santa Clara are pretty good - stocked fridge, in-house cafeteria (not free, but affordable), company-hosted activities, new buildings, etc.

Cons

This is not exactly a con, but make sure you really understand what their products are before you decide to work for them (enterprise ITSM, ITOM, etc). They also have their own platform, so if you are in a technical role, whatever skills you gain will most likely be on that platform.

Viewing 565 - 567 of 5,738 Reviews

Jobs at ServiceNow

Senior AI Agent Engineer – Moveworks | Customer Deployment

Issy-les-Moulineaux

View job

Sr Director, EMEA South COO

Senior Enterprise Account Executive - Public Sector

ServiceNow

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Great company / Great place for high performers

Fast pace environment, growing company, nice people, good compensation package, stocks

Progressive company in many aspects

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