Customer-centric and empowering, Great for Independent Restaurants
Pros
My experience with PFG was extremely positive. The company is made up of a lot of people that have left the corporate top-down food distributors At it's core are a number of employees from legacy companies that were the original founding companies of PFG. Employees are hardworking, dedicated, and committed to taking care of customers. Management is supportive and developing an excellence culture that is received well by employees and customers. No frills approach to getting the job done and deliver the cases. Salesforce is not encumbered with excessive reporting. Each operating division acts autonomously, focus is on taking care of customers and developing employees to take care of the customer.
Cons
They are still learning to be nimble in the marketplace. Working on systems and processes that enhance the customer experience is key. From a marketing perspective PFG might be a little to quick to imitate rather than innovate.
