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Panda Express reviews

3.6

60% would recommend to a friend

(5,255 total reviews)
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Andrew and Peggy Cherng

81% approve of CEO

54% positive business outlook

Panda Express has an employee rating of 3.6 out of 5 stars, based on 5,255 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Panda Express employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

5K reviews
1.0
Aug 1, 2017

General Manager

Recommend
CEO approval
Business Outlook

Pros

Better than average pay. Halfway decent benefits.

Cons

Hidden behind a neat mask of high pay lies a literal sleeping dragon. The Chinese food chain that prides itself on being fresh and healthy is far from it. All the food is cooked in oil from product most likely frozen, even the rangoons aren't hand made any more, so for employees, heathy options are limited. I would frequently work 12 to 14 hour days as a manager just because the labor structure is horrible, and god forbid you have any overtime, or the manager needs to work more. I was told that I am tired because I don't work enough - on my 13th day in a row. There is no work - life balance, and anyone saying otherwise is fooling you. Feedback is a wonderful tool to being successful, however at Panda, they believe the only things they can say to you is feedback. Everything from why aren't the umbrella's up in gusty weather, to I see one spot on a wall, its unacceptable. They make changes sometimes within hours and expect it to be perfect instantly. Constant pressure to preform well during store visits. Every week we would receive an email about an upcoming store visit. the actually probability of having a store visit was around 2%. You would be required to work on you days off and work open to close to prepare your store for a visit that probably won't happen. Feedback on personal appearance. This one is important because it should be illegal to some degree. During interviews, it was frequently established that anyone with tattoos, piercings, weight, neckless', rings, etc. were undesirable. Several times even managers in training will be given feedback on appearance, such as no make-up, hairstyles, hair colors (even natural hair color). They want an army of robots to man their stores, and not in a good way. Meetings on self development. It's great that a company takes an interest in my development, however I don't take kindly to being forced into a cult. All managers are required, and suggest that associates take the Landmark Forum course. Look it up, its a cult. All-in-all, stop treating your associates and managers like crap just because you pay them a little better than McDonalds.

2.0
Mar 25, 2014
Recommend
CEO approval
Business Outlook

Pros

Pay, stock options, bonuses and benefits are good. Gym on site. Free classes in subjects like leadership, excel and coaching others. Nice building and great people to work with (middle and lower levels). The work is interesting and challenging. It is a great opportunity for those without degrees or are English as a second language. They do give opportunities where other companies may not.

Cons

No real room for growth even with hard work. Advancement is based on how many self help classes like Landmark that you go to and if you buy into the company culture. They say these things are voluntary but they are very mandatory if you want to advance or even survive. You have to pay for them yourself and take time out of your days off to go to them. The culture is very much a CULT-ure. The company is way too involved into people's personal lives and it is a part of annual reviews; how often do you work out, what books are you reading (in addition to books we are MADE to read), what classes are you taking (in addition to the Landmark classes we HAVE to take). It's too much. Many company meetings are often full of self help sessions where people are pouring out their hearts about their personal lives and crying. It is very uncomfortable to watch and listen to. Managers and above as a part of their "leadership" and aligning with the company culture are expected to go to and donate to Tzu Chi in Taiwan as a part of a Buddhist retreat. You have to pay for the trip yourself, donate to the organization and take your own vacation time to go. Cost is several thousands of dollars. Those that don't go are questioned on their values and company leadership. This all seems kind of illegal. If you are ok with following exactly what the company says and not being a leader or speak your mind, this company could be ok with you. If you have your own mind and thoughts, this is definitely not the place for you.

4.0
Jan 19, 2018

Decent Part Time Job

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-At least in my store co-workers were very nice, as well as Manager -For the most part weekends were the busiest, you had that work rush while weekdays were chill days -Manager was understanding and was very helpful in developing you as an employee

Cons

-If your in High school you have to take the afternoon shifts and if your new for the most part you'll get the afternoon shifts on the weekends as well -You rarely get morning shifts unless you specify with your manager

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Panda Express Response
8y
We’re so glad to hear about your positive experience at Panda Express, and couldn’t agree more about the kind people and management. We are so lucky to have found so many top-notch team members who are so devoted to developing Panda team members. We will be passing your feedback along to our Operations management team for continuous improvement.
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