OpenTable reviews

4.0

76% would recommend to a friend

(670 total reviews)
avatar

Debby Soo

77% approve of CEO

74% positive business outlook

OpenTable has an employee rating of 4.0 out of 5 stars, based on 670 company reviews on Glassdoor which indicates that most employees have a good working experience there. The OpenTable employee rating is in line with the average (within 1 standard deviation) for employers within the Informatique industry (3.9 stars).

Reviews by job title

670 reviews
3.0
Jan 29, 2019

Great product, but no strong leaders left!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Great products - both for restaurants and diners Good work/life balance

Cons

Lack of clear leadership and direction after Kayak takeover. Morale is extremely low after many beloved OpenTable CxO departures. Alcohol is a key part of the company culture. Drinking should be your thing if you want to be part of the in crowd Middle management is very mediocre. People are promoted primarily based on their relationship with senior management, and not based on their ability to do things. Do not work here if you need any sort of immigration support. They clearly slow down the immigration process to prevent employees on work visas from leaving. Take care to retain employees that actually get stuff done

2.0
May 11, 2018

Toxic and a lot of change

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

-Sales incentives are good and frequent -Collaborative and helpful instead of individually competitive and pitting salespeople against one another -Free food -Market leader

Cons

-Cliquey -Lots of change and lack of transparency -"You're with me or against me" mentality -Health plan is weak. Majority of benefits focused on San Francisco/California - not consistent across states -Tech is slow -Customers (restaurants) hate us but need us, so closing is relatively easy but with reluctance and complaining -Growth and career advancement is centered around switching departments, which is not real advancement

5.0
Mar 9, 2016

Grab a seat at the table!

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

I've worked at OpenTable for several years now, and it has been a real privilege to be a part of the growth this company has achieved in that time. Beyond our amazing products for restaurants and diners, what makes OpenTable special is the people. We are absolutely a company of foodies who work hard and eat well -- often at the same time. There's always someone to grab lunch with, terrific healthful snacks for employees, and treats from colleagues' latest travels on Steakman's (Yes, we have a bar in our marketing department!). There's a new focus on professional development and there are always opportunities to broaden your skill set if you're willing to take on new challenges. Management puts a true emphasis on work-life balance, and the company regularly celebrates team and individual accomplishments. Volunteering is important as the company values giving back -- and those outings are typically followed by great food and drink! There's a great deal of transparency around company goals, which I appreciate. And, as a diner and former restaurant professional, I really love the service and the product so it's incredibly cool to work for a brand you actually believe in.

Cons

The growth we've achieved has definitely been accompanied by changes, and they haven't always been effortless to navigate -- when you staff up dramatically, for example, it can be hard to establish solid career paths. However, we have a super charged-up CEO who is really dialed in to those challenges and a solid P+C team, so I think we're moving in an exciting direction.

Viewing 31 - 33 of 670 Reviews

Glassdoor has 721 OpenTable reviews submitted anonymously by OpenTable employees. Read employee reviews and ratings on Glassdoor to decide if OpenTable is right for you.