Is Nespresso a good company to work for?

Nespresso has an overall rating of 4.2 out of 5, based on over 3,231 reviews left anonymously by employees. This rating has decreased by 3% over the last 12 months. 91% of employees would recommend working at Nespresso to a friend and 51% have a positive outlook for the business. The best reviews about Nespresso have been left by employees working as Chef De Projet , Vendeur and Conseiller Clientèle .

Does Nespresso pay their employees well?

According to anonymously submitted Glassdoor reviews, Nespresso employees rate their compensation and benefits as 4.3 out of 5. Find out more about salaries and benefits at Nespresso. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Nespresso?

91% of Nespresso employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Nespresso 4.4 out of 5 for work life balance, 4.4 for culture and values and 3.5 for career opportunities.

What are the top reviewed jobs at Nespresso?

Coffee Specialist (379) , Boutique Coffee Specialist (150) , Sales Associate (75) , Boutique Specialist (63) , Team Leader (59) , Spécialiste Café (44) , opérateur de production (44) , Manager (39) , Senior Coffee Specialist (38) , Customer Service Representative (32) , Assistant Manager (28) , Boutique Manager (28) , Sales Assistant (24) , Sales (23) , Brand Ambassador (22)

What are the pros of working at Nespresso according to real employee reviews?

"Great benefits and free coffee on the job" ((in 193 reviews)); "overall good people to work with in the business, free coffee, awesome head office in North Sydney, generous salary, not afraid to spend money on its staff and wellbeing" ((in 127 reviews)); "Pay is good and is widely flexible" ((in 117 reviews)); "Great Team and Product" ((in 76 reviews)); "Some great people in the company with good ideas and the will to be be the best coffee company in japan" ((in 71 reviews))

What are the cons of working at Nespresso according to real employee reviews?

"Poor management (Mo Jaffer)" ((in 159 reviews)); "Long hours standing up a lot which can go slowly if it's not busy." ((in 45 reviews)); "The managers don't care if you die at your desk." ((in 39 reviews)); "Upper management and corporate expectations are absurd." ((in 25 reviews)); "Management by process, communication is bad, no promotions except for the happy few friends of the bosses...." ((in 20 reviews))

What are employees saying about Nespresso layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Nespresso layoffs and their outlook for job security at Nespresso in 2026.

What are the top reviewed Nespresso locations?

Paris , Issy-les-Moulineaux , Lyon , Lille , Nice , Bordeaux , Grenoble , Strasbourg , Nantes , Toulouse , Marseille , Aix , Le Chesnay , Avignon , Metz , Rouen , Paroy , Biarritz , Orbessan , Nancy , Savigny , Montpellier , Rueil-Malmaison , Saint-Laurent , Cannes , Montrouge , Puteaux , Rosny , Labège , Prisches

Nespresso reviews

4.2

91% would recommend to a friend

(1,233 total reviews)

Guillaume Chesneau

99% approve of CEO

51% positive business outlook

Ratings by demographic groups

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Nespresso has an employee rating of 4.2 out of 5 stars, based on 1,233 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The Nespresso employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

1K reviews

5.0

Mar 14, 2022

Great place for Coffee lovers

Boutique coffee specialist

Recommend

CEO approval

Business Outlook

Pros

- Free machine after working for 3 months - Store Credit - Coffee during your shift/trying new releases - End of quarter bonus from work performance and secret shopper

Cons

- Could have used more organization in management. - Certain times, especially when it was slow, it would affect your Key Performance Indicators score.

Nespresso Response

2y

Hello, Thank you for sharing your feedback with us. We're delighted to hear that you were satisfied with our Total Rewards package's various perks and positives such as different bonuses, credits and coffee machines. Regarding cons you mentioned, we are consistently seeking to improve our ways of working. It's important for us to create a pleasant work environment and ensure that our people feel informed and supported on every level by management team. If you want to share more feedback with us, you are always welcome to contact your former HR team. We wish you much success with your future endeavors. Thank you.

2.0

Oct 12, 2021

Seek employment elsewhere

Manager

Recommend

CEO approval

Business Outlook

Pros

Low pressure environment. Product is in high demand so very little is needed from you for your contributions to appear as a “success”. If you’re on the right team you’ll get a lot of praise for your work.

Cons

Company culture, benefits & compensation package have been steadily declining for years and are no longer attractive enough to put up with the nonsense that goes on here. No opportunities to move up unless someone above you leaves. No consequences for poor performance and many people are in the same positions for years. Leadership team is not in touch with the needs of the corporate employees. Too many decisions are made at the HQ (Switzerland) level, seemingly without any idea of what is best for the US market.

Nespresso Response

4y

Dear Former Manager, I appreciate you taking the time to leave this review and share your thoughts on what we can be doing better at Nespresso. We are proud to offer quality coffee products to our customers in the United States, one of the largest Nespresso markets worldwide. We strive to develop and promote our talent from within and are proud to be able to offer employees career advancement and mobility throughout the Nestlé USA organization. We take pride in our competitive Nestlé and Nespresso compensation and benefits packages, which we regularly review and update according to our employees needs and market benchmarks. Our people are a top priority, both for myself, and the leadership team at Nespresso. To your point on our surveys, I’m happy to report this year, we began conducting surveys on a quarterly basis to ensure our employees are heard on a more consistent basis. Please reach out to me directly to discuss further if you are interested. Sincerely, Alfonso Gonzalez CEO, Nespresso North America

2.0

Jun 11, 2021

Shambles

Sales

Recommend

CEO approval

Business Outlook

Pros

Fun people to work with

Cons

Used to be good. Terrible management has sunk this place beyond belief

Nespresso Response

5y

Dear Colleague, Thank you for your feedback. We appreciate the pros you outlined about working with your colleagues. We were disappointed to read your cons, specifically connected to the management team and career progression. At Nespresso, we invest in our leaders and employees development so they can work together well and achieve what they aspire in their careers. We would welcome hearing more specifics from you about your concerns. With your additional comments, we can look further into what you raise. Please feel free to contact your Leadership Team member, BEO of your market Jean-Marc Dragoli, or me. Wishing you well with your future endeavors. Thank you, Guillaume Le Cunff, CEO

Viewing 52 - 54 of 1,233 Reviews

Jobs at Nespresso

Vendeur - 8h (H/F)

Paris

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Gestionnaire poste client F/H

Paris

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Conseiller clientèle - CDD (H/F)

Stage Pilote de flux B2B F/H

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Great place for Coffee lovers

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