Lush reviews

3.7

58% would recommend to a friend

(2,210 total reviews)
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Mark Constantine

52% approve of CEO

36% positive business outlook

Lush has an employee rating of 3.7 out of 5 stars, based on 2,210 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lush employee rating is in line with the average (within 1 standard deviation) for employers within the Commerce de détail et de gros industry (3.5 stars).

Reviews by job title

2K reviews
1.0
Jun 1, 2023
Recommend
CEO approval
Business Outlook

Pros

The only pro is meeting other shop floor staff, all of who are equally as traumatised from working there.

Cons

Honestly avoid working for lush, but definitely this shop. They break so many health and saftey laws, they don't care about people's health, constantly blocking the fire door, keeping fire doors propped open, making teenagers go out by themselves to empty the bins when it's dark knowing full well people use out there and people defecate by the door. It's beyond unsafe and that not even the half of it. Management can be so toxic to shop floor staff and even to customers. Asain customers are treated like trash, A supervisor tired to make me follow young black children around saying they were stealing, they wernt. Sexual predators have and still work there, nothing is done about it. As for caring about staffs mental wellbeing, they don't and you'll get bullied into believing you can't get a better job, you can, youre worth more than being told you're terrible at your job for not pestering someone ten times to bring up the average sale. You're expected to befriend the public to sell over priced terrible products, designed by homophobes, terfs and racists. Lush disguise themselves as green warriors when the founders themselves are tories. Please avoid, please know you're worth and know you're better than this.

1.0
Oct 22, 2021

Poorly managed, clueless management

Recommend
CEO approval
Business Outlook

Pros

Discount, freebies, events, colleagues, location

Cons

Management are clueless and lack direction and ability to make decisions. Decisions by family members for their own benefit, to the detriment of others

1.0
Sep 19, 2021

Clique culture

Recommend
CEO approval
Business Outlook

Pros

50% discount on most of the products.

Cons

The shop I worked at was very cliquey. After a few years of working in the clique culture that is Lush it wore my mental health down to an all low. The HR department is abysmal. That’s if you can call them an HR department. I had a couple of complaints about people using derogatory words around/towards me and they labelled it as a “misunderstanding”. Cultural appropriation Overbearing trainers who think they are hot stuff even though people like myself are fully qualified in beauty therapy and know more about the ingredients than they do. They shove Health Assured down your face even when you tell them you are receiving outside help for your declining mental health. This was shoved in my face FIVE times AFTER I told them I didn’t need it. Management gaslight employees

Viewing 73 - 75 of 2,210 Reviews

Glassdoor has 2,753 Lush reviews submitted anonymously by Lush employees. Read employee reviews and ratings on Glassdoor to decide if Lush is right for you.