Does Lumen pay their employees well?

According to anonymously submitted Glassdoor reviews, Lumen employees rate their compensation and benefits as 3.4 out of 5. Find out more about salaries and benefits at Lumen. This rating has decreased by 1% over the last 12 months.

How satisfied are employees working at Lumen?

68% of Lumen employees would recommend working there to a friend based on Glassdoor reviews . Employees also rated Lumen 3.8 out of 5 for work life balance, 3.7 for culture and values and 3.3 for career opportunities.

What are the top reviewed jobs at Lumen?

Business Analyst (4) , Account Manager (3) , Engineer (3) , Network Engineer (3) , Software Engineer (3) , Account Director (2) , Customer Service Representative (2) , Customer Success Manager (2) , Electromechanic (2) , Logistics Coordinator (2) , Network Technician II (2) , Project Manager (2) , Specialist (2)

What are the pros of working at Lumen according to real employee reviews?

"work life balance is good" ((in 12 reviews)); "Great people working to accomplish incredible things." ((in 10 reviews)); "Good work and good management" ((in 8 reviews)); "Pay and benefits are good" ((in 6 reviews)); "Felt supported, great team to share ideas and collaborate with." ((in 6 reviews))

What are the cons of working at Lumen according to real employee reviews?

"Salary is low and job experience is very limited" ((in 3 reviews))

What are employees saying about Lumen layoffs in 2026?

Explore Glassdoor’s employee reviews to understand what current and former employees are saying about Lumen layoffs and their outlook for job security at Lumen in 2026.

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Lumen

Part of Sonepar

Lumen reviews

3.7

68% would recommend to a friend

(129 total reviews)

Régis Chouinard

79% approve of CEO

60% positive business outlook

Ratings by category

4.1

Diversity & inclusion

3.8

Work/Life balance

3.7

Culture & values

3.4

Compensation and benefits

3.3

Senior management

3.3

Career opportunities

Lumen has an employee rating of 3.7 out of 5 stars, based on 129 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Lumen employee rating is in line with the average (within 1 standard deviation) for employers within the Services de construction, réparation et maintenance industry (3.7 stars).

Ratings by demographic groups

Race / Ethnicity

Gender

Sexual orientation

Disability

Parent or family caregiver

Veteran status

Reviews by job title

129 reviews

4.0

Feb 20, 2023

Lumen

Technical support specialist ii

Recommend

CEO approval

Business Outlook

Pros

Great work life balance. Excellent and dedicated employees

Cons

Being a part of a large telecom company cause alot of miss roured calls to my team.

3.0

Feb 2, 2023

Ops Tech

It ops tech ii

Recommend

CEO approval

Business Outlook

Pros

Good not great flexible great management

Cons

No raises, no raises, no raises

5.0

Feb 2, 2023

Good experience

Accounts payable

Recommend

CEO approval

Business Outlook

Pros

- good management - performance review - weekly meetings

Cons

- Not a lot of opportunities for someone studying finance

Viewing 85 - 87 of 129 Reviews

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