Five Guys reviews

3.6

62% would recommend to a friend

(4,766 total reviews)
avatar

Jerry Murrell

77% approve of CEO

47% positive business outlook

Five Guys has an employee rating of 3.6 out of 5 stars, based on 4,766 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Five Guys employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.4 stars).

Reviews by job title

5K reviews
1.0
Nov 23, 2015
Recommend
CEO approval
Business Outlook

Pros

I can't think of a single reason why I'd recommend working at Five Guys. The idea of the company in theory sounds fantastic, which is why I took the job to begin with - mystery shopper bonuses, bla bla. Nothing outweighs how terrible the job is.

Cons

The managers are completely incompetent, due to the quick promotion of staff - people are backstabbing each other left, right and centre. It's a horrible environment to work in. On the surface they make out it's a really team orientated business - 'giving back to the crew' but, I know for a fact upper management are constantly putting pressure on managers to cut staff hours and streamline costs to meet massive targets (which in turn gives them bonuses). There are definitely some great managers within the company, but they leave inevitably after getting sick of being treated so badly. You could easily find a job that is payed equally and work 5 times less hard. I used to have a job as a scaffolder, which payed £15 an hour and was easier work than this.

3.0
Sep 20, 2015

Five guys

Recommend
CEO approval
Business Outlook

Pros

Very customer service oriented. For the most part friendly co workers. If you show you are a good worker, willing to give you a raise. Free food every shift you work.

Cons

Been understaffed and overworked for months at our store. Too much turnover. For amount of work you do, pay could be a little better.

2.0
Sep 11, 2015

Crew Member

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

Met some amazing friends and have a lot of happy memories of working with them. I guess the free food on shift although that gets pretty old pretty quickly. Fortnightly pay. The odd secret shopper bonus when you get it. Also, if you're lucky and you get one manager (out of 5 or 6) who actually treats you like a human being. A very, VERY hard job with a lot of stress and pressure from management so is quite a character shaping experience. You will lose weight from the sheer amount of activity required from you. Pay is minimum. Expectations are very high, rules are very strict. Will get a verbal warning for the smallest of things. It's very dictatorship-ish.

Cons

Managers see staff as disposable cattle. Use fear tactics to motivate staff. Lure you in with this super fake, super calculated attitude of 'Five Guys is super chill! We love our crew! We always have fun!' and then doesn't actually care about you as a person. Getting holiday or even a day off is a real struggle. Trying to get management to cooperate with you on anything is like trying to get blood from a rock. LONG shifts, where you're expected to work for 8 hours on the line and then another 4 hours deep cleaning, or just 10-11 hour shifts of being there for the entire day doing the same thing. Super shady about some things. You don't actually get a proper copy of a contract, just a 'handbook'. All the contracts are 0 hours regardless of whether you're part time or 'full time'. Most of the time they abuse this and give you 50+ a week. Sometimes you have to work 6+ days in a row with no day off. Only get a half an hour break even on 12+ hour shifts despite the 'handbook' saying you're supposed to have more. The red shirt to grey shirt system is so micromanaged, it seems super fake and just like a money making pyramid business scheme these days than anything actually to do with the burgers. It's super super fake.

Viewing 55 - 57 of 4,766 Reviews

Glassdoor has 5,206 Five Guys reviews submitted anonymously by Five Guys employees. Read employee reviews and ratings on Glassdoor to decide if Five Guys is right for you.