DLL reviews

3.6

66% would recommend to a friend

(516 total reviews)
avatar

Lara Yocarini

58% approve of CEO

57% positive business outlook

DLL has an employee rating of 3.6 out of 5 stars, based on 516 company reviews on Glassdoor which indicates that most employees have a good working experience there. The DLL employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

516 reviews
1.0
Oct 6, 2025

downhill spiral

Anonymous employee
Recommend
CEO approval
Business Outlook

Pros

positive environment, updated office building

Cons

a lot as happened for the worse over the last 5 years; many long time employees have left or tried to leave due to the understaffed teams, a crumbling software infrastructure, stagnant pay

3.0
Mar 21, 2025
Recommend
CEO approval
Business Outlook

Pros

There are a lot of company benefits and the managers are generally nice. They do give people second chances. You should only take this job if you are extremely organized, and extremely tedious. If you would not describe yourself in that way you will fail in the sales support position. The turn around times and very quick which I understand why that benefits the customer but it puts a lot of pressure on you. I found there to be a decent amount of over time that is basically required in order to meet your KPIs and your manager will literally email you that you are not allowed to log over time other than the last week of the month. The benefits are fantastic. It is the best health insurance I have ever had in my entire life and I truly believe it is the best health insurance I will ever have. They even paid for my prescription dermatologist cosmetics... WILD. They even have things like free food days, free drinks days, a personal trainer, a free gym, a game room, an in house cafeteria - all sorts of stuff.

Cons

It is extremely tedious. The systems are not as automated as they should be. It is easy to make a mistake and you are held to a 90% accuracy rate. Its high pressure in my opinion. The KPIs are extremely important which really isn't fair because the dealers your assigned to vary dramatically in how difficult their contracts are to process and the volume. However you are all judged on the same metrics. Having a high volume is high pressure and unpleasant. Having a low volume looks bad even though there is literally nothing you can do to control it. You can ask to take your coworkers contracts but you are a lot more likely to make a mistake processing a contract with a dealer you've never worked with which brings down your accuracy which is the biggest KPI metric. I also came from like a very small business home-y work environment where everyone was very normal, talkative and laid back. I found people here to be pretty nerdy, type A, and not very fun in all honesty. You work with a lot of Iowa people. I actually genuinely really enjoyed them but there is a stark culture difference between Philadelphians and Iowans. Also literally no one on my team was promoted the entire time I was there. The pay was decent but below market rate in my opinion.

5.0
Mar 14, 2021
Recommend
CEO approval
Business Outlook

Pros

- Proactive and supportive supervisors who make an effort to help the other employees succeed in their positions. - Daily team meetings that are an opportunity to chat, review objectives, bring up concerns, learn new things, discuss new procedures. - DLL is incredibly transparent in making sure that all employees are well informed of company-wide initiatives and growth. Employees at all levels and in all positions are given equal access to information about the company's activities. - Hours are fairly flexible, and DLL was one of the first companies in Des Moines to act in favor of public safety by moving to an all-remote model. Employees were provided with complete computer systems that are capable of allowing them to do all of their work from home. -Everyone that works for DLL has worked there for a very long time. Turnover is low, and I believe that is because DLL has been doing things the right way for a very long time.

Cons

- None. I didn't know that large corporate companies were capable of being so employee-friendly. DLL truly care about its employees and I cannot say enough good things about them.

Viewing 22 - 24 of 516 Reviews

Glassdoor has 907 DLL reviews submitted anonymously by DLL employees. Read employee reviews and ratings on Glassdoor to decide if DLL is right for you.