American Express reviews

4.1

81% would recommend to a friend

(18,611 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Apr 22, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance, excellent benefits, good culture, colleagues were easy to work with. Also there is a guaranteed annual raise and bonus the amount of which is performance based.

Cons

It is very difficult to implement Machine Learning solutions within the company because of the requirements placed on models. I have been actively told to avoid certain approaches that would have been the best implementation because it would require so much extra work to document and pass the model through review. I also found the promotion process slow.

Viewing 148 - 150 of 18,611 Reviews

Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.