American Express reviews

4.1

81% would recommend to a friend

(18,611 total reviews)
avatar

Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,611 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
3.0
Apr 25, 2026
Recommend
CEO approval
Business Outlook

Pros

Chill job You can get away with not doing a lot of work (depending on team of course). WFH flexibility Good 401k/general benefits Light hours The bar to stand out is very low amongst my team members

Cons

This job I have is the most boring job I've ever had. I do not feel challenged. There's way too many cooks in the kitchen. I've been at Amex 3 years and I've had in total 5 or 6 different direct managers. Leadership is a MESS and their direct reports do not know what's going on which impacts everyone below them. There are quiet layoffs and is not acknowledged by the leadership team(s). These quiet layoffs are claimed to be "restructuring" Not everyone works and the chaos lets you get away with it. It's a stupid place to be honest, if you want to chill or focus on your family or whatever personal stuff you have going on I would recommend it.

5.0
Apr 23, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance. Funny and thoughtful CEO, Good work and very stable. Excellent benefits. Great people to work with.

Cons

Tech stack could be dated if not in right department. Upward mobility could be limited but that depends on your luck if you're in the right department. Slow paced unless if you enjoy it. Not the highest pay in the industry.

Viewing 145 - 147 of 18,611 Reviews

Glassdoor has 21,965 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.