American Express reviews

Hiring process was ok . The training was long , is about 12-14 weeks long .They cover so much unnecessary information , I feel like some parts of the training are useless and they don’t prepare you in any way for the real job . They want you to participate in class so be prepared for instructor to call your name if you’re quiet . Listen & Interact and you will make it . During end of training most our classmates wanted to listen to recorded calls so we could see the the flow of a call . They were never able to provide a call from beginning to end with a a screen . They could only provided a few sloppy calls where they were just short & no screen just audio and not even a sale . We couldn’t believe that a company as big as Amex couldn’t provide a decent recorded call .They weren’t able to provide a clear understanding on how metrics & surveys works. (It was probably our team lead who wasn’t well informed) . When you start taking calls be prepare to deal with customers who feel like they’re the queens . Some would talk down to you & be super rude . Most of the calls are from members who are well traveled and know what they want . You’re just an order taker , also be prepare to deal with multiple different systems at the same time .(always slow and crash often) you’re not allow to tell customers our system doesn’t work but you’re not allow for dead air . Customer don’t care to chat they would keep asking you to hurry up because they don’t have time . Also be ready to deal with rude employees. if they’re training you they would talk to you as if you were 5 year old . You can also find them in other departments. They would just hang up on you or wound school you for “not doing your job “ correct .

The company DOES NOT CARE ABOUT YOU. They treat you like a robot. You are micromanaged. You’re stuck to the phone with non stop incoming calls and forced to take verbal abuse from customers. There is no break in between calls, this is a non stop thing. You are treated poorly can’t even take bathroom breaks without it affecting you negatively. If you take too many bathroom breaks you can even be written up ( 3 bathroom breaks a day would cause you a write up due to how it affects your adherence to schedule). Many employees rather call out and take time unpaid than actually go in and get paid because they hate their job that much. You develop severe anxiety because your micromanaged, watched and listened to every single second of the day. Every single thing about American Express is a con. Promotions are based off who you know, not what you know. The new upper management only cares about sales. Money is their only motive and if you’re not making them money in sales you’re deemed useless. Upper management has no idea how to coach people, and normally will only coach the people they want to fire. They will document, document, document until they have enough to fire someone. Professional growth is impossible since they never let you off the phones. And the people they do promote are the idiots that sucked up. Your job is never guaranteed they are constantly sending jobs to India, should change the name to India Express.