Bureaucratic, slow-moving, traditional and conservative but good brand name - Senior Manager American Express Employee Review

3.0
Aug 5, 2019
Recommend
CEO approval
Business Outlook

Pros

-Amex is a good brand name and helps you learn how to navigate a traditional and conservative culture -There are mentorship opportunities and open culture of coffee chats, which makes it easy to learn what others are doing and what you might want to do in the future -I truly think people are the greatest asset here, they are collaborative and helpful though there are always those few who will do anything to move forward

Cons

-Most bureaucratic company I have been in so far and I have worked in several fortune 100's -Everything is so slow moving, no one wants to make or own a decision. I am all for collaboration, but not to the detriment of things never moving, it really hurts your ambition -Very few people want to challenge the status quo so they continue to do things as they have always been done with no desire for innovation, and most of the time, it is not the most efficient or effective way to do it -I am shocked at how de-centralized data is though they are working on it..it is an extremely traditional place to work in -The meeting culture is extreme, it is meeting after meeting after meeting and nothing moves forward -Many leaders are promoted due to tenure or networking but are not effective leaders at all, it is honestly a hit or miss -I was really excited to be part of Amex but it has honestly been a disappointment on so many levels -Amex pays grossly below market and promotions are slow to come

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5.0
Jun 9, 2026
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Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
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Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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