American Express reviews

- Closed-loop network has always been a product benefit, ironically, people there also work in closed-loop networks making cross unit collaboration extremely inefficient and this killed numerous opportunities as a result. - Too much selfishness in place, performance metrics does not reflect the true picture. Concerns with personal metrics outweights the well-being and benefits of the business as a whole. In many cases quality of work is sacrificed in order to "make up for the numbers" on their own scorecard. - Too much brown nosing, it is not rare to see someone with a usual snobbishness rating of 10 to completely go out of their way to lick the soles of the so called band 50+ and get rewarded. - People outside the US are treated like second rate citizens. - Productivity is low, excessive internal procedures, some are even redundant. Most Town Halls are a complete waste of time where the so-called "information" conveyed could be read and obsorbed in less than 3 minutes if passed by e-mail. - Be more prudent on your outsourcing to India, in one case, I had problems understanding what the IT support is saying to the point that I gave up talking and communicate through email instead...and getting her email address alone took me more than 5 minutes because her English was as bad you could imagine.

Please don't even apply for the AT Home position. I left my job of 5 years for this job, and I still regret it. This company lies to its employees constantly, they dont give you all the information about the position. But in training after you have sent in your two weeks notice to your employer for American Express they tell you "Oh yeah by the way – more... you need to finish these 10 transactions the customer ask of you in 3 minutes." Really if you had told me that I wouldn't have resigned from my job . I asked the interviewer numerous times why was I in training for 3 months she said "Oh just so we can make sure you know the product." They have all these rules on how they can fire you. Call avoidance, Taking too long on a call, System Issues, Transferring, being in auxillary mode and Surveys. Let me just talk about surveys for a second. They will hold you accountable even if it's something that is totally unreasonable and out of even their own company policy and the customer complains in a survey about it. This company is run by a bunch of idiots.Then they have micro managers on the phone that will hold you accountable for what the past rep did to the customer and when you try to fix it for them, management tells you , you were on the phone too long. We asked our trainer what the success rate was for graduating training we were lied to and told he only got rid of 1 person all the time he has been training . While I was in training 3 people were fired just in my training class.They also put a Webcam in your house during training .STAY AWAY!