Metrics + Selfishness = Disaster - Senior Manager American Express Employee Review

3.0
Mar 21, 2013
Recommend
CEO approval
Business Outlook

Pros

- Great company culture, willing to invest in employee development - Though slow, senior management is making the require changes to adapt to the market - Encouragement of lateral movements, great mean to get into other business areas where other companies would not even consider you given your irrelevant background - Bright and educated people - Reputable brand name which gains trust from clients

Cons

- Closed-loop network has always been a product benefit, ironically, people there also work in closed-loop networks making cross unit collaboration extremely inefficient and this killed numerous opportunities as a result. - Too much selfishness in place, performance metrics does not reflect the true picture. Concerns with personal metrics outweights the well-being and benefits of the business as a whole. In many cases quality of work is sacrificed in order to "make up for the numbers" on their own scorecard. - Too much brown nosing, it is not rare to see someone with a usual snobbishness rating of 10 to completely go out of their way to lick the soles of the so called band 50+ and get rewarded. - People outside the US are treated like second rate citizens. - Productivity is low, excessive internal procedures, some are even redundant. Most Town Halls are a complete waste of time where the so-called "information" conveyed could be read and obsorbed in less than 3 minutes if passed by e-mail. - Be more prudent on your outsourcing to India, in one case, I had problems understanding what the IT support is saying to the point that I gave up talking and communicate through email instead...and getting her email address alone took me more than 5 minutes because her English was as bad you could imagine.

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5.0
Jun 9, 2026
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Pros

World class organization Culture Perks

Cons

Work life balance Time off

3.0
Jun 8, 2026
Recommend
CEO approval
Business Outlook

Pros

- Complimentary lunch and starbucks everyday - On-site clinic for basic check ups - Hybrid

Cons

you will be taking phone calls every minute of the day. There will come a time where you feel like at the bottom of the world. You will ask yourself "is my role in life to help people reset their password online and assist them in logging in?" You cannot use the bathroom whenever you want, they have time coding that if you "abuse" them you will be flagged and subject to discipline. You have to give world class service but at the same time rush them off the phone or else you are not getting paid a good bonus. You will quickly find yourself gasping for air and time to relax when you take 50+ calls a day , you will feel drained. When is finally time to move up there is a high chance you will be paid less than you're current role as there are no bonuses in higher roles.

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