American Express reviews

4.1

81% would recommend to a friend

(18,632 total reviews)
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Stephen J Squeri

89% approve of CEO

79% positive business outlook

American Express has an employee rating of 4.1 out of 5 stars, based on 18,632 company reviews on Glassdoor which indicates that most employees have an excellent working experience there. The American Express employee rating is in line with the average (within 1 standard deviation) for employers within the Finance industry (3.7 stars).

Reviews by job title

19K reviews
5.0
Feb 4, 2026
Recommend
CEO approval
Business Outlook

Pros

Great work life balance Excellent peers to work with So much support and expertise in one place

Cons

pay scale maybe on the lower side for positions

3.0
Feb 3, 2026
Recommend
CEO approval
Business Outlook

Pros

Great hourly pay and benefits

Cons

Very stressful work environment and management have no clue with what’s going on a lot of them haven’t been on the phones in years but are supposed to coach you on a new call flow and then penalize you for it not working also retaliation happens a lot even though they say policy protects you against it that’s false

Viewing 361 - 363 of 18,632 Reviews

Glassdoor has 21,990 American Express reviews submitted anonymously by American Express employees. Read employee reviews and ratings on Glassdoor to decide if American Express is right for you.