What constructive feedback have your direct reports offered you?
Manager Customer Support Interview Questions
599 manager customer support interview questions shared by candidates
Complete a 3-4 hour assignment.
Rate 25 different customer interactions provided
Describe a challenging period/situation with your team and how you handle it
Case study to be completed in the next five business days.
Do you have experience in technical support?
The homework assignment is more of a concern than the standard manager questions you would receive.
- How would you react in case of a technical emergency? - What tools would you use? - How would you sell our software to potential customers?
Questions around my previous Work Experience, How to handle difficult customers, questions on experience working in a call center, If I was familiar with monitoring phone calls, a lot about customer service role
Very basic questions for a Senior Management role. The kind I would ask for a junior supervisor about how to manage day to day ops, metrics etc. I had the feeling that the job title and salary was high but the responsibility and accountability very low level. This was confirmed by others at Google who also have senior roles but little influence. Whenever I tried to talk about strategy, addressing challenges etc, the interviewers kept taking the conversation back to day to day ops.
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