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Customer Services Manager Interview Questions

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2,606 customer services manager interview questions shared by candidates

1. If you had to attend 5000 calls in a week (5 days) from customers, how many associates would you require? 2. Difference between customer centricity and customer obsession 3. Details about all internships/projects/work exp 4. Principles of Leadership by Amazon 5. If 2 associates in your team are in a relationship and it is affecting the business, how will you react? 6. How will you encourage your team to come to office on 26th January, when it's a holiday 7. Draft a customer order confirmation mail. 8. Tell a situation when you handled data or did data analysis 9. Tell a situation when you lead a team 10. Tell a situation when you saved money 11. Your understanding of the role
avatar

Customer Services Team Manager

Interviewed at Amazon

3.5★
Oct 14, 2018

1. If you had to attend 5000 calls in a week (5 days) from customers, how many associates would you require? 2. Difference between customer centricity and customer obsession 3. Details about all internships/projects/work exp 4. Principles of Leadership by Amazon 5. If 2 associates in your team are in a relationship and it is affecting the business, how will you react? 6. How will you encourage your team to come to office on 26th January, when it's a holiday 7. Draft a customer order confirmation mail. 8. Tell a situation when you handled data or did data analysis 9. Tell a situation when you lead a team 10. Tell a situation when you saved money 11. Your understanding of the role

no specific questions, just walked through my CV. Very surprised as Amazon normally ask competency based questions. However this was conducted by a Souq employee based in Dubai. I was told I would hear from them in 5 days....however I heard nothing. Really unprofessional, Amazon need to bring the office in Dubai in line with a structured and professional interview process who update all their candidates
avatar

Customer Service Manager

Interviewed at Amazon

3.5★
Aug 2, 2019

no specific questions, just walked through my CV. Very surprised as Amazon normally ask competency based questions. However this was conducted by a Souq employee based in Dubai. I was told I would hear from them in 5 days....however I heard nothing. Really unprofessional, Amazon need to bring the office in Dubai in line with a structured and professional interview process who update all their candidates

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