Why do I want to work for company, what can I bring from my previous experience.
Customer Services Manager Interview Questions
2,606 customer services manager interview questions shared by candidates
Why do I want this position.
General questions about my background and a few hypothetical questions about customers. Was told to prepare for STAR format, but was not asked anything STAR related.
What would you like your salary to be?
1. How do you engage a stakeholder that you have no direct contact with as a csm 2. focus on the star method compared to Amazon, which requires 3-5 minutes for most of the responses. 2 minutes to 3 minutes was more than enough 3. Have failures stories 4. Have a feedback story and also be agile in your responses and thinking.
General questions about Success example and more related to managing difficult situations with clients
n/a - questions were behavioral.
I was also a hiring manager for the company and the process of questions was established by the company.
Tell me about your book of business
Standard scripted interview questions about my job performance, leadership style, strengths, weaknesses, yahdah yahdah yahdah.
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