All the Questions were behavioral and follow a STAR approach. You should be honest and spontaneous to crack an interview like Amazon.
Customer Services Manager Interview Questions
2,606 customer services manager interview questions shared by candidates
Exposure to training the end users.
All based on their Leadership Principles.
How do you think the product works?
Group exercise: Similar to the Balloon debate. 9 survivors stranded in Alaska after plane crash, we were given profiles for each person with things like age, job, family, health conditions and, current state i.e injured, unconscious, stable etc. A helicopter could come every 24 hours and take a maximum of 3 people. We had to discuss and come to an agreement on who would go on the 1st heli, who on the 2nd and who on the 3rd.
Why do you want to work here
Questions around my skillset
Whats your experience in sales?
Come potresti riconoscere una buona customer service da un'ottima customer service ?
How do you determine the priorities of the day?
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