The hiring process at T-Mobile takes an average of 14 days when considering 2 user submitted interviews across all job titles. Candidates applying for Customer Experience Intern had the quickest hiring process (on average 14 days), whereas Customer Experience Intern roles had the slowest hiring process (on average 14 days).
The process took 1+ week. I interviewed at T-Mobile (Colorado Springs, CO) in Mar 2009
Interview
First you must create an online profile and take a 120 minute skills test which includes simulated calls (with multiple choice answers) a math reasoning portion and a basic personality sorter. Once you pass the test you are able to fill out an application and a recruiter will contact you. There is a phone interview scheduled in which basic customer service questions are asked and then if all goes well you have a face to face with an interviewer. Questions are very standard "Tell me about an experience in your work history where you provided excellent customer service". If they are planning on making an offer most likely they will have you sit and listen to a call with a representative while they draw up an offer and so that you can see if that is something you are interested in
Interview questions [1]
Question 1
What was a time that you had to provide feedback to a superior and how did you do that?
The process took 2 weeks. I interviewed at T-Mobile (Charleston, SC) in May 2010
Interview
I began by filling out the application online. BE AS SPECIFIC AS POSSIBLE ON PREVIOUS EMPLOYMENT DATES!!!!!!! Make sure the dates on your resume match this application as well!!! Then i continued to a skills/personality/IQ intelligence test. Also a series of questions and a simulated program that gave specific scenarios and a 'what would you do in this situation' test. THEN about two weeks later a phone interview. Make sure you emphasize how flexible you are because the shifts change every six months. No questions asked. It is all based on your rankings. I passed that and scheduled an interview for two weeks after that. At the interview I was being watched the second i walked through the door. Be there at least 15 mins early, but not too early. bring your resume and dress professionally. After that i was asked in to be interviewed by one of the senior business managers. I then moved to be interviewed by one of the Floor managers. Then he brought me up to listen in on phone calls for thirty minutes, just to make sure it was for me. I thought it was, so he then conducted another interview. I then went downstairs for another interview by one of the HR members and he offered me the job. He then continued to say that i had to pass a background test. Not only does this include a criminal background screening, but also residential, employment, and education test. It is crazy but bear with it. The company they use is HireRight. they are disorganized, unprofessional, and a pain in the ass. But finally it all turned out ok.
I applied in-person. The process took 2 months. I interviewed at T-Mobile (Redmond, WA) in Apr 2009
Interview
In person quick meeting. Phone interview with manager. In person interview with assistant manager and then a final phone interview with district manager.
Interview questions [1]
Question 1
Every question they ask is about a specific time when such and such happened.