HSBC Customer Service Representative CSR interview questions

I was given a sheet where I was asked to answer the main questions about Why HSBC? What skills can you bring? In the interview process when I was asked the competency questions I was not asked company questions. The competency questions were Tell me about a time you had to deal with a 1) problem/complaint, 2) a challenging situation 3) delivered great customer service 4) took initiative/ influenced someone 5) learnt from a mistake, there are six questions but I can't remember them all. I then did a situational test call, where the manager would call through pretending to be the customer and I had to input the information and advice the customer. They were going on holiday so I suggested currency money and you have to try and offer other products like loans. Make sure you look at the right accounts, look at the figures correctly like the balance of their mortgage and if you are processing a loan, say that you will get back to them to confirm that it has gone through.