Expedia Group Customer Service Representative interview questions
based on 40 ratings - Updated Jun 30, 2026
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68%
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Expedia Group interviews FAQs
Customer Service Representative applicants have rated the interview process at Expedia Group with 3 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 33% positive. To compare, the company-average is 57.9% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative roles take an average of 21 days to get hired, when considering 3 user submitted interviews for this role. To compare, the hiring process at Expedia Group overall takes an average of 46 days.
Common stages of the interview process at Expedia Group as a Customer Service Representative according to 3 Glassdoor interviews include:
One on one interview: 67%
Phone interview: 33%
Here are the most commonly searched roles for interview reports -
First step in 6 written questions that you give a video and 3 additional non video questions. You have 30 seconds to review questions and 3 attempts to submit a video answer.
Interview questions [1]
Question 1
Genral interview questions about work situations, conflicts, etc.
I applied through an employee referral. I interviewed at Expedia Group in Aug 2019
Interview
Straightforward process. First round is with the hiring manager for about 30 mins and the second round with the department manager which also involves a test. They ask questions related to the position and talk about past experiences. Selection depends on the interview and test.
I applied online. The process took 2 months. I interviewed at Expedia Group (Dublin, Dublin) in Oct 2019
Interview
1 phone screening with HR, then 2 interviews 1:1 with your future manager +and 2 interviews group panel with cross functional team members. Each interview is reviewing a specific aspect of yourself (personality technical skills, mindset, logical and analytical approach, etc...)
Interview questions [1]
Question 1
What would you like to improve in your current workplace if you do not pass this interview ?