Accenture Customer Service Representative (CSR) interview questions
based on 168 ratings - Updated Jul 1, 2026
Averageinterview difficulty
Mostly positiveinterview experience
How others got an interview
56%
Applied online
Applied online
13%
Employee Referral
Employee Referral
12%
Recruiter
Recruiter
7%
Staffing Agency
Staffing Agency
6%
In Person
In Person
3%
Other
Other
3%
Campus Recruiting
Campus Recruiting
Interview search
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Accenture interviews FAQs
Customer Service Representative (CSR) applicants have rated the interview process at Accenture with 2 out of 5 (where 5 is the highest level of difficulty) and assessed their interview experience as 100% positive. To compare, the company-average is 61.8% positive. This is according to Glassdoor user ratings.
Candidates applying for Customer Service Representative (CSR) roles take an average of 7 days to get hired, when considering 1 user submitted interviews for this role. To compare, the hiring process at Accenture overall takes an average of 34 days.
Common stages of the interview process at Accenture as a Customer Service Representative (CSR) according to 1 Glassdoor interviews include:
Skills test: 50%
Phone interview: 50%
Here are the most commonly searched roles for interview reports -
very good experience attending the interview all the questions was process related questions and the Interview as so intelligent and asking only the domain questions that was totally related to the job
Interview questions [1]
Question 1
Very Interesting interview questions related to the job
I applied through a staffing agency. I interviewed at Accenture (Bengaluru) in Sep 2020
Interview
I went through five round of interview. All the focus was on how good we are at communication. Prepare well on your communication and stay confident. This is all it takes to crack this interview
I applied online. The process took 2 weeks. I interviewed at Accenture
Interview
Took about two weeks. It was very smooth and straightforward. HR communicated with me efficiently. Had to go through some testing to see how well one performed as a customer service rep.
Interview questions [1]
Question 1
Tell us about a time you went above and beyond for a customer