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      Customer Relations Executive Interview

      Oct 14, 2019
      Anonymous Interview Candidate
      Bristol, Angleterre
      No offer
      Positive experience
      Difficult interview

      Application

      I applied online. I interviewed at AXA (Bristol, Angleterre) in Oct 2019

      Interview

      An initial screening telephone call was followed by a face to face interview a week or two later. My overall application to interview experience was very pleasant and ranks among the best I've encountered. Both the interviewer and HR did an excellent job (excuse the pun) of making one feel welcome, appreciated and positively tested re the role itself. The gentleman who telephoned me with interview feedback was especially pleasant. His feedback is/was invaluable. I encourage all who may be so minded to apply to AXA.

      Interview questions [1]

      Question 1

      A practical client/customer complaint scenario was described in documents (case summary, letter, call logs etc.). One was given 20min to absorb the scenario and develop a response to the customer - the response was a telephone call that one made via internal line to the customer who had complained (the interviewer) in response to the complaint so to account for and explain AXA's decision re the complaint.
      Answer question