Check out your Company Bowl for anonymous work chats.
Retour en images sur l’année 2022 chez American Express ! ✨ Les certifications #BestWorkplaces et #BestWorkplaceforWomen par Great Place To Work®, le retour au bureau avec notre nouveau modèle de travail #AmexFlex, l’engagement des collaborateurs pour soutenir les communautés et préserver la planète, … L’année 2022 a été jalonnée d’évènements forts qui illustrent nos engagements en faveur de la #diversité, de l’#inclusion, et permettent à chacun de réaliser son plein potentiel.
Colleagues are at the center of everything we do, and we are proud to share our 2022 Diversity, Equity and Inclusion (DE&I) Report. As #TeamAmex, we embrace diversity and stand for inclusion, and this report provides transparency into our ongoing efforts to maintain a diverse and equitable workplace through programs and initiatives across the colleague experience, including recruitment, career growth and development, our Colleague Networks, holistic well-being benefits, flexibility with Amex Flex, and more. What really makes this report stand out are the firsthand accounts and stories from our amazing colleagues around the world. You’ll read their reflections on our strong, supportive culture and the many ways they’ve experienced the backing of American Express—both in their day-to-day lives and in the moments that matter most. Learn how #TeamAmex strives every day to build on our strong inclusive culture, create a sense of belonging, and support colleagues personally and professionally.
“Pour occuper le poste de Conseillère Clientèle chez American Express, il faut être à l’écoute, avoir beaucoup de considération auprès de nos clients et une grande empathie pour délivrer un service d’excellence.” À l’occasion de la semaine de la relation client en fête organisée par l’AFRC - Au cœur de l'Expérience Client, American Express met en lumière la richesse des métiers de la Relation Client. Découvrez le quotidien de Sarah, Conseillère Clientèle chez American Express, qui évoque son parcours, son métier et les raisons qui expliquent que sa vie chez Amex est « passionnante ».
La Semaine de la relation client en fête organisée par l’AFRC - Au cœur de l'Expérience Client continue ! Partez à la rencontre de Johanna et découvrez son métier : Conseillère Voyage et Concierge chez American Express. Elle partage avec vous son parcours, son métier et les raisons qui expliquent que son quotidien est « dynamique, la porte et la pousse toujours vers le haut ». #TeamAmex #Concierge #Voyage #ServiceClient #CustomerWeek #MaVieChezAmex
In describing American Express’ plan to hire 1,500 technology colleagues in the U.S., India and Europe, Ravi Radhakrishnan, Chief Information Officer, American Express, said their skills will be greatly complemented by Amex’s culture: “There’s a lot of talent that wants to understand how we approach flexibility. It’s not just the flexibility that we offer – the option to be virtual, in-person or hybrid. It’s combining it with purpose. We do that. We ask people to work with their leaders to determine the purpose for coming in.”
We’re proud to back our #TeamAmex colleagues and their loved ones with benefits and programs that support their holistic well-being through each stage of their life. This week, American Express was recognized by Seramount on both its 100 Best Companies and Best Companies for Dads lists for 2022, which recognizes companies for cultivating family-friendly workplace cultures. David Kasiarz, Executive Vice President, Colleague Total Rewards & Well-being and Executive Sponsor of our Families@Amex network says: “So many colleagues play critical roles in the day-to-day lives of their loved ones. I’d encourage all parents and caregivers to lean into the backing, flexibility and community we have at Amex—it’s here for you in good and challenging times.”
In a wide-ranging interview with Human Resource Executive, our Chief Colleague Experience Officer, Monique Herena discusses the career path she would have taken if she hadn’t pursued human resources, her biggest influences, and #TeamAmex’s vision for the colleague experience. She says, “We pride ourselves on offering a compelling colleague value proposition that includes meaningful work and many opportunities to grow throughout their career, a flexible and inclusive culture with a strong sense of belonging, and competitive pay and benefits to support their holistic wellbeing—their mental, physical and financial health. At its core, our value proposition places our colleagues at the center of everything we do.”
Amex Flex, American Express’ new way of working, is garnering strong satisfaction rates among our colleagues, according to recent surveys we conducted of our colleagues in both the US and UK. With Amex Flex, colleagues can work at home, in the office, or take a hybrid approach that combines both. Months into the launch of our new work model, 90% of respondents say they are very satisfied or satisfied with Amex Flex, and 87% of respondents feel supported in their career development. “We are encouraged to see that Amex Flex is having such a positive impact on our colleagues’ lives, both personally and professionally,” says Monique Herena, Chief Colleague Experience Officer. “Across the survey results, it was clear that colleagues value our flexible culture and the support and tools available to help them grow their careers no matter where they’re working from.”
Our culture of innovation has earned us a place on Fast Company's 2022 list of Best Workplaces for Innovators. For this year's fourth annual list, American Express is being recognized for fostering a culture of innovation, making efforts to invest in colleagues, creating a culture where all employees feel empowered to innovate by embracing diversity and inclusion, and launching innovations from surprising sources in the organization. One of those innovations was the creation and growth of the global education platform Business Class – all to help small businesses do more business. We spoke to Clayton F. Ruebensaal, Executive Vice President of Global B2B Marketing at American Express, about how Business Class is meeting small business owners where they are today and how the team's dedication made it happen.
We’re thrilled to receive a 2022 Handshake Early Talent Award, which honors top employers for helping to launch careers with best-in-class talent engagement and support. Congratulations to the American Express Global Recruitment Team who are committed to backing our newest talent as they begin their career journeys and ensuring they have a great experience every day. We can’t wait to watch our amazing interns and students learn, grow and lead with #TeamAmex.
