High volume of orders, which is great for the restaurant (as a whole) and to be expected , no complaints there! However, there has been a major change to the food industry and that is Online ordering, process and delivery . Perhaps, if urgent orders were getting fulfilled behind the scenes with a crew, while another member could casually tiptoe through the tulips with each customer who strolls in, then the cogs could turn the wheel more fluidly. It wouldn’t hurt to apply a bit more grease , at the very least.
I believe one of the reasons they began the line-assembly -glass window -view - deli was ultimately geared towards customers and satisfaction. However, part of that experience is ‘created’ by the ‘sandwich artist’ and their ability to finish out your order uninterrupted and unhurried, with lots of small talk and eye contact and necessary questions. What kind of bread? Toasted or not? Drink with that? And how are you doing today, Miss? Enjoying the weather?Whereas, that whole experience gets lost somehow, when your sandwich artist must stop multiple times during a sandwich construct, to answer an incessant beeping that won’t stop bearing the next online order as its sole purpose, or respond to the bell at the drive-thru and retrieve that order then followed by another washing, drying, and re-gloving process) as the line continues to get longer with each ding of the doorbell admitting each new patron ,along with the pile of tickets that have orders, yet unfulfilled, by this one human being. This experience ceases to feel simple, or relaxing, for either party involved at this point. Not that I expect to relax while I am working. Or mind working, for that matter. I just never imagined when I opened up my own bakery someday ( a dream I’ve harbored since youth) , that it would be akin to working on a battle field , during active wartime , and I’m the only trained medic available! One person is never enough with fast food. You’ve got to have a crew for all the necessary positions. Money handling and food prep should not be mixing hands at all. Basic food safety 101.
