Starbucks reviews

3.5

57% would recommend to a friend

(85,476 total reviews)
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Brian Niccol

33% approve of CEO

41% positive business outlook

Starbucks has an employee rating of 3.5 out of 5 stars, based on 85,476 company reviews on Glassdoor which indicates that most employees have a good working experience there. The Starbucks employee rating is in line with the average (within 1 standard deviation) for employers within the Restauration industry (3.7 stars).

Reviews by job title

85K reviews
2.0
Feb 11, 2009
Recommend
CEO approval
Business Outlook

Pros

its a good place to work..if you can actually land a job

Cons

it was my experience that the hiring process for starbucks was almost impossible. When i first got my application they told me the best thing to do was to photocopy it and then just spread it around, so i put in applications at every single starbucks in my whole town and out of like 12 different applications it took more than a month before i even got 1 responce back, and then two more weeks before i got an interview and then another month before they even let me know i had the job. It was just compleatly frusturating and just totally rediculous so be warned if your in need of a job fast dont count on starbucks cause it wont happen...

4.0
Feb 3, 2009
Recommend
CEO approval
Business Outlook

Pros

Benefits (PPO) for 20hrs/wk, always busy, always room to advance, everywhere (transfers), work nearly anytime you like (3am-12midnite). Paid time off, respect of superiors when mgmt or recent hire/home store superiors are condescending.

Cons

Customer service at its worst with tips that do not make up for it! Arrogance of new management or outside hires -- most come in and after a business degree and managing a few other stores, think it will be like that.. WRONG! We are 'partners' for a reason. A barista works hard mopping the floor and dealing with ridiculous customers... but just because the manager 'supervises' doesn't mean they do not have to do the same 'demeaning' or dirty work-- and doesn't mean they are above the standards of Starbucks. An arrogant or condescending outside hire will often come in acting as such, yet because of Starbucks' true loyalty to all 'partners,' they will be gone immediately if they challenge this-- compliments of the 'stupid' baristas like me who, very often, know much, much more about the inner workings of such a complicated company.... ......

4.0
Jan 24, 2009
Recommend
CEO approval
Business Outlook

Pros

Starbucks is a nurturing company that cares about its partners (employees), its farmers, its customers, and maybe more importantly the sustainability of the company. Starbucks offers top notch benefits to its partners who only need to maintain 20 hours per week or 240 hours per quarter. Often times, schedules and amount of hours worked can be very flexible. The 'perks' (no pun intended) of this job are almost endless. Putting limitless amounts of free sugary frothy and dark roasted beverages aside, you get a free pound of coffee every week, opportunities to receive tuition reimbursement, or enroll in health, dental, vision, disability, 401K, and a discounted stock investment plan. Eligible partners also receive stock grants yearly based on company performance. Through corporate channels, Starbucks partners also receive generous discounts (like with Apple computers, AT&T, XM Radio). Although all of these benefits may seem wonderful (or not), one of the best reasons to work at Starbucks is the value it may add to your life. Guaranteed, wherever you decide to work in the company, you'll meet talented, caring individuals and are encouraged to build friendships with them and your customers through coffee tastings, community involvement using Starbucks' green apronly image to your advantage in doing so. Throughout an immense amount of support in anything you do in the company, you'll see that Starbucks is behind you all the way. There are over 10 different websites dedicated to Starbucks partners, from networking, to ideas, to volunteering, blogging, developing your skills, newsletters, and even a place to buy your fun Starbucks partner-only merchandise.

Cons

Granted, there are some downsides to working at Starbucks currently. In our current operating environment, it seems as though the axe may fall at any moment. As a store partner, I feel my job may be a little safer. It's not necessarily an axe to my job, but more of an axe to the Starbucks that we all knew and loved. The constant threat of cuts here and there threaten the joy of what once attracted us to this company. Constant cuts do make it difficult to operate- less people, less time to get more done, less time per customer, while still expected to make every interaction special and sincere.

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